Basic Info

David Xavier Henry J

8 years

Trichy, India

Bachelor's Degree

Experienced

Work Experience

IT Technical Support Specialist L2 at NCR Corporation India Pvt Ltd

Experience Details

IT Technical Support Specialist L2

Administration, Customer Service/Support, Installation/Maintenance/Repair

Experienced (Non-Manager)

SPOC – for entire site IT operations including Global Support team
• Handled, troubleshooting and resolved issues related to Laptop, Workstation, Server, Printer, Network Connectivity, IP Phones, EPABX, software, hardware and Mobile devices (Blackberry / Android / Apple / Windows).
• Configured mail accounts for users (POP3, SMTP, Exchange & Lotus Notes) in Windows, Mac OS X, Linux & BYOD.
• Ensuring antiviruses configured / patches upgraded according to company policy and protected from viruses.
• Provide, Install, Move, Add, Replace and Change systems, software, hardware and others as defined and required by the users
• Adding /deleting user accounts on servers for various services & resetting passwords for end users
• Send mail communication to employees for outages of network, internet, intranet, Email and telephony
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users
• Supervise complaint ticketing system and follow timely resolution of all work orders
• Install, organize, test, maintain, check and troubleshoot end user workstations, laptops and interrelated hardware and software
• Coordinating with the vendors / Partners to replace faulty hardware’s & managing IT assets.
• Assisting and providing training to end users for newly implemented CISCO IP phone, CISCO Jabber, WebEx, Lync, SharePoint, ERP, Merlin, Kinaxis and Microsoft Office 365


Company Details

NCR Corporation India Pvt Ltd (multinational)

pondicherry, India

More than 1000 employees

Financial Services, Consumer Electronics , Manufacturing

www.ncr.com

May 2012 to Jun 2016 (4 years 1 month)
Senior Customer Support Engineer at Dynacons Systems & Solutions Ltd

Experience Details

Senior Customer Support Engineer

Customer Service/Support

Entry Level

• Deputed to client site in Chennai for onsite IT support (The Hotel Leela Palace, CMA-CGM Logistics-Chennai, Chemet India Pvt Ltd, Radio One FM, Team Global Logistics and ACC)
• Offered assistance in computer software and hardware trouble shooting when needed
• Installed and configured operating systems, software’s and hardware’s including Windows XP, Windows 7, Microsoft Office 2003, Microsoft office 2007, Laptops, Desktop, Server, Network printers and Wi-Fi connectivity.


Company Details

Dynacons Systems & Solutions Ltd

Mumbai, India

51-100 employees

Information Technology Services, Computer Networking , Computer Hardware

www.dynacons.com

Apr 2008 to May 2012 (4 years 1 month)

Achievements


Got chess champion trophy in NCR Corporation Green Day Celebrations indoor sports competition 2015

Education

BCA in Computer Application

Education Details

BCA

Computer Application

Manonmaniam Sundaranar University, India

Not specified

Bachelor of Computer Application

N/A

Manonmaniam Sundaranar University
2011 - 2013
College Diploma in Instrumentation & Control Engineering

Education Details

College Diploma

Instrumentation & Control Engineering

Srinivasa Polytechnic College, India

Not specified

Diploma in Instrumentation & Control Engineering

N/A

Srinivasa Polytechnic College
1997 - 2000
High School - Other

High School Details

Other

St. Antony’s Higher Secondary School

Egypt

1997

Not specified

N/A

St. Antony’s Higher Secondary School
1997

Certifications

CCNA
Jul 2006

Certificate details

CCNA

Jul 2006

N/A

N/A

389398939328JSAN

Ciso

N/A

Training and Courses

Training/Course Details

Diploma in Computer Hardware Technology

Aug 2001

, STEP-Trichy

Diploma in Computer Hardware Technology

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdobe PhotoshopAdventure SportAnalyticalAntivirusAsset ManagementBadmintonBlood DonationCCNAChessCommunication SkillsComputerComputer ApplicationComputer HardwareComputer NetworkingConsumer ElectronicsCustomer ServiceCustomer-orientedDesktop Support L3Diploma In Computer Hardware TechnologyEnd User SupportEnglishFinancial ServicesFitnessFlexibleGhostHTMLHard WorkerIT AnalystIT SupportIT Support L2IT Technical Support Specialist L2Information Technology (IT)Information Technology ServicesInstallationInstrumentation & Control EngineeringInternetLinuxMac OSMaintenanceManufacturingMicrosoft OutlookMicrosoft SQL ServerMicrosoft WindowsNCR Corporation India Pvt LtdNetworkingOffice 2007Office 2010Office 365PhotographyProblem SolverReadig Digital MagazinesRepairSenior Customer Support EngineerSocial ServiceSpanishSupportSwimmingSystem AdministrationSystem AdministratorTamilTechnical AnalysisTravelTroubleshootingVendor ManagementWindows 10Windows 7Windows 8Windows ServerWindows Server 2008Windows Server 2012Windows XP

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tamil

Tamil

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

5-7 years

IT Support L2

IT Support L2

: Expert

: Extreme - I love it!

:

More than 7 years

Troubleshooting

Troubleshooting

: Expert

: Extreme - I love it!

:

More than 7 years

Antivirus

Antivirus

: Expert

: Extreme - I love it!

:

More than 7 years

System Administration

System Administration

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Windows XP

Windows XP

: Expert

: Extreme - I love it!

:

More than 7 years

Windows 7

Windows 7

: Expert

: Extreme - I love it!

:

3-5 years

Windows 8

Windows 8

: Advanced

: Extreme - I love it!

:

1-3 years

Windows 10

Windows 10

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

5-7 years

Office 365

Office 365

: Advanced

: Extreme - I love it!

:

1-3 years

Office 2010

Office 2010

: Advanced

: Extreme - I love it!

:

3-5 years

Office 2007

Office 2007

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

5-7 years

HTML

HTML

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Communication Skills

Communication Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Asset Management

Asset Management

: Advanced

: Extreme - I love it!

:

3-5 years

Ghost

Ghost

: Advanced

: Extreme - I love it!

:

3-5 years

Windows Server 2008

Windows Server 2008

: Intermediate

: Extreme - I love it!

:

3-5 years

Windows Server 2012

Windows Server 2012

: Intermediate

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

1-3 years

Mac OS

Mac OS

: Intermediate

: Extreme - I love it!

:

1-3 years

Vendor Management

Vendor Management

: Intermediate

: Extreme - I love it!

:

3-5 years

Microsoft SQL Server

Microsoft SQL Server

: Beginner

: Extreme - I love it!

:

1-3 years

Photography

Photography

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

IT Support

IT Support

: Expert

: Extreme - I love it!

:

More than 7 years

End User Support

End User Support

: Expert

: Extreme - I love it!

:

More than 7 years

IT Analyst

IT Analyst

: Expert

: Extreme - I love it!

:

3-5 years

Desktop Support L3

Desktop Support L3

: Expert

: Extreme - I love it!

:

More than 7 years

System Administrator

System Administrator

: Advanced

: Extreme - I love it!

:

3-5 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

3-5 years

Windows Server

Windows Server

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Hard worker, Customer-oriented, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/davidtechsupport

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