
David Lewis Labib
Customer Service Representative at Mobinil
Minya, EgyptWork Experience
Customer Service Representative Full Time
Mobinil
Apr 2013 - Present -12 yrs, 3 months
Egypt , Minya
- Job Details:- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. - Check to ensure that appropriate changes were made to resolve customers' problems. - Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Education
Bachelor of Tourism and Hotels Faculty, Guidance Department in Guidance
Faculty of tourism and hotelsJan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
El-Askryaa High SchoolJan 2005
Skills
- Microsoft Word
- Internet
- Microsoft Excel
- computer
- Microsoft Powerpoint
- Microsoft Windows
- Communication
- Microsoft Office
- Free Drawing
- Computer Skills
View More
Languages
Arabic
FluentEnglish
AdvancedItalian
Advanced
Training & Certifications
Italian Language
Istituto Italiano Di Cultura·2009