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David Lewis Labib

Customer Service Representative at Mobinil

Minya, Egypt

Work Experience

  • Customer Service Representative Full Time

    Mobinil

    Apr 2013 - Present -12 yrs, 3 months

    Egypt , Minya

    • Job Details:- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. - Check to ensure that appropriate changes were made to resolve customers' problems. - Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Front Office Agent Full Time

    Coral Sun Beach

    Oct 2011 - Oct 2012 -1 yr

    Egypt , Red Sea

    • Customer Care " Call Centre "Internship

      Etisalat

      Aug 2011 - Sep 2011 -1 month

      Egypt , Cairo

      • Designer Full Time

        Hope Bureau

        Mar 2011 - Jul 2011 -4 months

        Egypt , Minya

        • Education

          • Bachelor of Tourism and Hotels Faculty, Guidance Department in Guidance

            Faculty of tourism and hotels

            Jan 2005 - Jan 2009 - 4 yr

          • High School - Thanaweya Amma

            El-Askryaa High School

            Jan 2005 

          Skills

          • Microsoft Word
          • Internet
          • Microsoft Excel
          • computer
          • Microsoft Powerpoint
          • Microsoft Windows
          • Communication
          • Microsoft Office
          • Free Drawing
          • Computer Skills
          View More

          Languages

          • Arabic

            Fluent
          • English

            Advanced
          • Italian

            Advanced

          Training & Certifications

          • Italian Language

            Istituto Italiano Di Cultura·2009
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