David George

Assistant Relationship ManagerFull Time

• Job Details: Follow up and ensure completion of daily account operations.  Respond to customer complaints & enquiries efficiently and effectively.  Respond to customer requests and coordinate with concerned departments for swift and proper processing of requests.  Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service.  Take ownership of simple relationships.  Following up the activity of current customers’ accounts to ensure generating the targeted profits.  Preparing different reports to reflect accounts’ performance.  Participate in preparing annual reviews for customers to guarantee creditworthiness and set bank strategy regarding relationship.  Provide assistance to Relationship Managers in credit Reviews/Applications.  Provide assistance to the division day to day servicing of credit related accounts, the facilitating of customer utilization of the bank’s products, and customer compliance with credit policy and structure requirements.

Opertaions SupportFull Time

• Job Details: Receiving customer instructions for Outward Telegraphic Transfers, Standing instructions, Auto pay lists/disks outward cheques for collection and inward cheques for the collection and check the correction of data.  Receiving inward payment coming by mail by clearing cheque, prepare the concerned vouchers and process it after authorization.  Follow up for the long outstanding items and prepare the required tracers.  Receiving and processing clearing cheques to be balanced and sent to clearing dept.  Receiving and processing term deposits, saving certificates, cashier orders and demand drafts.  Receiving and processing instructions of closing accounts.  Receiving and processing house cheques after verifying signatures.  Receiving and processing internal transfers after verifying signatures.  Receiving returned cheques, registering, and following up for it to be delivered to customer's delegation.  Ensure availability of department's stationary and prepare the required.  Refer all transactions over his limit to the supervisor / officer in charge.  Handling customer's inquiries properly in customer driven attitude to fulfill their needs as accurate as possible.  Refer unsolved customer problems to supervisor / staff officer /branch manager for investigation and action.  Contact dealing room to obtain approval for selling foreign currency to customers when needed  To comply with regulations, and report any suspicious transactions.  Perform telex transfers upon supervisors' instructions in urgent cases.  Back up for cash uniteller.  Back up first custodian for the vault.