Basic Info

Mustafa Ahmed

3 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Senior Talent Acquisition Specialist at Etisalat

Experience Details

Senior Talent Acquisition Specialist

Human Resources

Experienced (Non-Manager)

 Successfully handling all the hiring requisitions both internal & external for all the Enabling Functions within Etisalat Egypt (i.e. Marketing, Commercial, Finance, Human Resources, Administration, etc.) and some mass hiring projects (Sales Consumer and Corporate, Data Entry, etc.)
 Headhunting several key profiles in several critical areas.
 Source, Identify, schedule and interview most qualified talents in the market..
 Managing the hiring process including job offer proposal, communicating it to the successful candidates, following on medical check-ups, collect needed hiring documents and submitting it to the HR services team.
 Working on building strong communication channels with Student Activities, reputable Universities, SCAD offices, and educational institutes
 Manage and handle Summer training program, announcement, interviews, trainee orientation, and managers feedback after the program
 Prepare, maintain and update Etisalat Egypt Talent Pipeline to ensure the fulfilment of manpower plan targets.
 Announce vacancies using various recruitment channels.
 Participate in preparation and attending all Employment Fairs Etisalat Egypt either sponsoring or attending
 Research and communicate with community services, colleges, student activities, SCADs and Employment web sites to promote Etisalat Employer Branding
 Prepare shortlists for requested internal and external vacancies as per received job profiles.
 Act as a link between the assigned department and all the HR functions.
 Review & ensure that the headcounts are within the budgeted plan for the concerned accounts
 Gather data and generate reports related to the SLAs required for ensuring effective implementation & monitoring of the process performance.


Company Details

Etisalat (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to present (2 years)
Directory Assistance Adviser - Act Team Leader at Etisalat

Experience Details

Directory Assistance Adviser - Act Team Leader

Customer Service/Support, Analyst/Research

Experienced (Non-Manager)

 Analyse the service application and run tests with the UAT team
 Prepare daily, weekly and monthly reports on all performance issues for the our service application
 Train and improve existing skills for the team members for a better customer experience and higher satisfaction


Company Details

Etisalat (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2015 to Dec 2015 (11 months)
Private Business at NA

Experience Details

Private Business

Human Resources

Manager

 Managing some Human Resources responsibilities (i.e., Recruitment & Selection, Training and Development needs...etc.)
 Working closely on handling the vacant positions within the factory with fulfilment rate of max 2-3 weeks, for production line workers
 Forecast, recruit and hire the needed man power to ensure objective fulfilment.
 Handling employee files and documentation process
 Working on reducing attrition rate with line managers


Company Details

NA

Qalubia, Egypt

101-500 employees

Business Services - Other, Textile and Clothing

N/A

Dec 2011 to Dec 2014 (3 years)
International Account Advisor-2nd line Tech at Vodafone

Experience Details

International Account Advisor-2nd line Tech

Customer Service/Support

Entry Level

 Working on Network Management Systems, to understand any performance issues across a vast estate of
technical systems and provide response to the failure of services or systems.
 Compile reports on overall customer satisfaction.
 Works across other support teams to drive a fix to problems.
 Drive root cause analysis to identify corrective actions and permanent fixes.


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2011 to Sep 2012 (1 year 7 months)
Junior Lawyer at Mohamed Al No'mani Law firm

Experience Details

Junior Lawyer

Legal

Entry Level

N/A


Company Details

Mohamed Al No'mani Law firm

Egypt

1-10 employees

Legal Services

N/A

Jul 2009 to Jan 2011 (1 year 6 months)

Education

College Diploma in Professional Postgraduate Diploma in Human Resource Management

Education Details

College Diploma

Professional Postgraduate Diploma in Human Resource Management

American University in Cairo (AUC), Egypt

Not specified

N/A

American University in Cairo (AUC)
2015 - 2016
Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Orman Standard

Egypt

2004

B / Very Good / 75 - 85%

N/A

El Orman Standard
2004

Certifications

Certificate details

Conversation Course VI(Advanced B)

Feb 2009

N/A

N/A

N/A

The American University In Cairo

N/A

Certificate details

Foundation Certificate in Human Resources Management

Mar 2014

A out of A

N/A

N/A

American University,School of Continuing Education

N/A

Certificate details

Career Certificate in Human Resources Management

Jun 2014

A out of A

N/A

N/A

American University,School of Continuing Education

N/A

Certificate details

Professional Postgraduate Diploma in Human Resource Management

Jan 2016

N/A

N/A

N/A

American University In Cairo

• Strategic Management: B+
• Recruitment and Selection: A
• Training and Management: A-
• Compensation and Benefits: A-
• Employee Relation and Labor Law: A-
• HRIS: A-
• Graduation Project: A

Training and Courses

Training/Course Details

Conversation Course VI(Advanced B)

Feb 2009

The American University In Cairo

N/A

Training/Course Details

Centre des Langues et Traduction Spécialisée

Mar 2007

Universite' du Caire

N/A

Training/Course Details

شهادة تقدير فى أساسيات الأستثمار والتحليل الفنى فى البورصة

Jul 2009

جامعة الأزهر,مركز صالح عبد لله كامل للأقتصاد الأسلامى

N/A

Training/Course Details

Career Certificate in Human Resources Management

Sep 2013

American University in Cairo The,School of Continuing Education

This course is on going currently. Finished Organizational Behavior Course,Recruitment&Selection Course and Compensation&Benefit Course

Jobseeker photo

Profile Skills and Keywords

????? ????? ?? ??????? ????????? ???????? ????? ?? ???????AnalyticalArabicBusiness Services - OtherCareer Certificate In Human Resources ManagementCentre Des Langues Et Traduction SpcialiseChallengesCompensation And BenefitConversation Course VI(Advanced B)CreativeCreative WritingCustomer ServiceCustomer-orientedDirectory Assistance Adviser - Act Team LeaderEditingEnglishEtisalatFoundation Certificate In Human Resources ManagementGermanHuman ResourceHuman ResourcesHuman Resources (HR)International Account Advisor-2nd Line TechJunior LawyerLabor Law And Employee RelationLawLearning New ThingsLegalLegal ServicesMicrosoft ExcelMicrosoft OfficeMicrosoft WordOrganizerPerformance ManagementPrivate BusinessProblem SolverProfessional Postgraduate Diploma In Human Resource ManagementReadingRecruitment And SelectionResearchSenior Talent Acquisition SpecialistStock Market And ExchangeSupportSwimmingTalent ManagmentTelecommunicationsTextile And ClothingVisiting Antiquities And Ruins

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Research

Research

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Creative Writing

Creative Writing

: Advanced

: Extreme - I love it!

:

3-5 years

Stock Market and Exchange

Stock Market and Exchange

: Intermediate

: Extreme - I love it!

:

1-3 years

Editing

Editing

: Beginner

: Extreme - I love it!

:

1-3 years

Recruitment and Selection

Recruitment and Selection

: Beginner

: Extreme - I love it!

:

Less than 1 year

Human Resource

Human Resource

: Beginner

: Extreme - I love it!

:

Less than 1 year

Talent Managment

Talent Managment

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Compensation and Benefit

Compensation and Benefit

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Performance Management

Performance Management

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Labor Law and Employee Relation

Labor Law and Employee Relation

: Little knowledge

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Customer-oriented, Creative, Organizer, Problem Solver

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