Darpan Khera

Cloud Support Engineer

• Job Details:Implemented and optimized AWS services for enterprise clients, effectively managing high-severity incidents, and leveraging cloud solutions to deliver customized and scalable solutions. Worked as an SME and primary on-call for AWS, Connect, and Pub/Sub services. Implemented EKS topology, including a master-slave model, ingress controller, and kubectl configuration via deployment controller through YAML scripting for an internal project. Optimized CI/CD pipelines using Jenkins and GitHub Actions, cutting down deployment time and errors. Provided expert technical sessions for premium customers for AWS Amplify services, assisting in deploying and managing full-stack serverless applications hosted on AWS. Created technical documentation and best practices guides, enhancing team efficiency and customer retention.

Cloud Support Associate

• Job Details:Implemented and automated the AWS Connect contact center for various clients, integrating it with CRM, Lex, Polly, WFM, and analytics tools to ensure seamless data exchange and reporting. Designed and deployed event-driven architectures using AWS Pub/Sub services such as Amazon SNS, SQS, S3, Pinpoint, MQ, and EventBridge, optimizing real-time event processing and automation. Leveraged CloudWatch and CloudTrail for comprehensive monitoring, logging, and auditing, enhancing visibility and troubleshooting across AWS environments.