Daren Mukisa

IT Help Desk at New Friends Circle Primary School

Kampala, Uganda

New Friends Circle Primary School

Jan 2025 - Present -4 months

Uganda

Job Details:Conducted comprehensive research and data analysis to support strategic planning and informed decision-making. Conducted routine maintenance and repairs on mechanical systems and industrial equipment. Conducted system analysis and testing to identify and resolve technical issues or inefficiencies. Maintained updated knowledge through continuing education and advanced training. Completed routine maintenance and repair. Provided support and guidance to colleagues to maintain a collaborative work environment.

St. Anthony Domiciliary Clinic

Feb 2024 - Present -1 yr, 3 months

Uganda

Job Details:Implemented security measures to protect data from unauthorized access. Maintained an inventory of all IT equipment in the organization. Configured workstations, networks, servers and printers for end users. Monitored system performance to ensure optimal operations. Resolved network connectivity issues with routers and switches. Assisted colleagues with complex IT problems or inquiries. Performed routine maintenance and software updates on support tools and customer systems. Developed procedures for installation, configuration and testing of IT products.

Kasu Light Uganda

May 2023 - Present -2 yrs

Uganda

Job Details:Provided technical support in resolving customer issues related to web development projects. Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance. Reviewed information and elements regularly on websites and pages for accuracy and functionality. Implemented front-end development using HTML, CSS, and JavaScript to create visually appealing web pages. Identified needs of customers promptly and efficiently. Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions. Contributed innovative ideas and solutions to enhance team performance and outcomes. Achieved cost savings by developing functional solutions to problems.

Amak IT Solutions UG Ltd

Sep 2022 - Present -2 yrs, 8 months

Uganda

Job Details:Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks. Developed IT strategies and set into place all infrastructure policies. Provided hands-on support during system upgrades or major outages. Implemented strategic offerings to enhance company's suite of products and services. Managed helpdesk management systems to increase internal customer service. Leveraged trends in customer industries and marketplaces to shape solutions and approaches. Developed processes and procedures for troubleshooting complex technical issues. Coordinated with other departments to ensure successful completion of all IT initiatives. Hired, trained, and mentored staff members to maximize productivity. Developed and implemented a long-term technology strategy that increased efficiency and reduced costs. Designed, implemented, configured, and integrated technology for customer networks. Managed time effectively to ensure tasks were completed on schedule and deadlines were met. Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.