Basic Info

Shimaa Abd El Salam

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Admin Assistant at EASY2CONNECT

Experience Details

Admin Assistant

Administration

Experienced (Non-Manager)

• Provide administrative support to Senior Management.
• Organize meetings and arrange appointments.
• Typing in Arabic & English as required.
• Book transport & accommodation for travel.
• Liaise with staff, suppliers, and clients to ensure efficient and timely work procedures.
• Deal with correspondence, complaints, and general queries.
• Record and update in a timely manner personnel records.
• Use a range of software packages including Word, Excel, and PowerPoint.
• Maintain & update Office CV data base, profile, consultants coordinates & yearly gross rates.
• Receive and handles all incoming mails.
• Receive visitors and greeting them.
• Ensure that the meeting room is well organized and tidy for meeting and Take appointment requests to reserve the meeting room.


Company Details

EASY2CONNECT

Cairo, Egypt

51-100 employees

Internet/E-commerce

www.easy2connect-eg.com

Apr 2014 to present (3 years 9 months)
Senior Customer Service at Easy2Connect

Experience Details

Senior Customer Service

Customer Service/Support

Experienced (Non-Manager)

• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Set a clear mission and deploy strategies focused towards that mission.
• Monitoring the team’s performance and ensures customers are satisfied.
• Supporting the team by coaching them how to perform the tasks.
• Handling major incidents that cannot be resolved by agents.
• Plans, prepares, and devises work schedules, according to workloads and new projects.
• Train agents on how to adequately address problem over the phone and how to write correspondence.
• Keeping accurate records of discussions or correspondence with customers.
• Responsible for daily, weekly, monthly reporting to the direct manager as per his requirement.


Company Details

Easy2Connect

Cairo, Egypt

51-100 employees

Internet/E-commerce

www.easy2connect-eg.com

Feb 2008 to Apr 2014 (6 years 2 months)
Receptionist at Computer Troubleshooters

Experience Details

Receptionist

Administration

Experienced (Non-Manager)

• Handling the customer & contact the right agent to meet the customer
• Receiving incoming calls & Transfer it on the right track.
• Filing the papers.
• Sending faxes.
• Sending technical reports by mails.


Company Details

Computer Troubleshooters

Cairo, Egypt

101-500 employees

Information Technology Services

https://www.technology-solved.com

Aug 2007 to Dec 2007 (4 months)

Education

Bachelor of Education in Education

Education Details

Bachelor of Education

Education

October 6 University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

October 6 University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahim Language

Egypt

2001

B / Very Good / 75 - 85%

N/A

Hafez Ibrahim Language
2001

Certifications

ICDL
Jun 2007

Certificate details

ICDL

Jun 2007

N/A

N/A

N/A

Yat Education Center

N/A

Training and Courses

Training/Course Details

ICDL

May 2007

Yat Education Center

Office Application

Training/Course Details

French Langauge

Jul 2004

Cultural Institute

Till Level Five

Jobseeker photo

Profile Skills and Keywords

AdminAdmin AssistantAdministrationArabicCustomer ServiceCustomer-orientedE-commerceEducationEnglishFrenchFrench LangaugeHard WorkerICDLInformation Technology ServicesInitiativeInternetMicrosoft ExcelMicrosoft OutlookMicrosoft WordMoviesMusicOrganizerReceptionistSecretarySenior Customer ServiceSupportSupportiveSwimmingWin XP

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Win XP

Win XP

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Secretary

Secretary

: Advanced

: Extreme - I love it!

:

1-3 years

Admin

Admin

: Advanced

: High

:

3-5 years

Key Skills

Hard worker, Customer-oriented, Initiative, Organizer, Supportive

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