Basic Info

Shimaa Abd El Salam

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Customer Service at Easy2Connect

Experience Details

Senior Customer Service

Customer Service/Support

Experienced (Non-Manager)

 Handling customers inquires (incoming and outbound calls)
 Filing papers and responsible for Faxes and mails
 Focal point between junior agents and Team Leader
 Catching problems and preparing the pre-solution with good plans


Company Details

Easy2Connect

cario, Egypt

51-100 employees

Information Technology Services

www.easy2connect-eg.com

Feb 2008 to present (8 years 10 months)
Receiptionist at Computer Trouble Shooters

Experience Details

Receiptionist

Administration

Entry Level

 Handling the customer & contact the right agent to meet the customer
 Receiving incoming calls & Transfer it on the right track
 Filing the papers
 Sending faxes
 Sending technical reports by mails


Company Details

Computer Trouble Shooters (multinational)

cario, Egypt

51- 100 employees

Information Technology Services, Computer Networking

www.comptroub.com

Aug 2007 to Dec 2007 (4 months)
Receiptionist at IFCEO Co. LTD

Experience Details

Receiptionist

Administration

Entry Level

 Receiving the customer on office
 Sending faxes and filing papers.
 Receiving incoming calls & Transfer it on the right track


Company Details

IFCEO Co. LTD (multinational)

cario, Egypt

51- 100 employees

Food and Beverage Production

N/A

Aug 2006 to Jun 2007 (10 months)

Education

Bachelor of Education in Education

Education Details

Bachelor of Education

Education

October 6 University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

October 6 University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahim Language

Egypt

2001

B / Very Good / 75 - 85%

N/A

Hafez Ibrahim Language
2001

Training and Courses

Training/Course Details

ICDL

May 2007

Yat Education Center

Office Application

Training/Course Details

French Langauge

Jul 2004

Cultural Institute

Till Level Five

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdminAdministrationArabicComputer NetworkingComputer Trouble ShootersCustomer ServiceCustomer-orientedEducationEnglishFood And Beverage ProductionFrenchFrench LangaugeHard WorkerICDLIFCEO Co. LTDInformation Technology ServicesInitiativeMicrosoft ExcelMicrosoft OutlookMicrosoft WordMoviesMusicOrganizerReceiptionistSecretarySenior Customer ServiceSupportSupportiveSwimmingWin XP

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Win XP

Win XP

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Secretary

Secretary

: Advanced

: Extreme - I love it!

:

1-3 years

Admin

Admin

: Advanced

: High

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Initiative, Organizer, Supportive

Online Presence

 facebook.com/dalia.ahmed.31521

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