Dalia Hany El Tonsy

Business OwnerFreelance / Project

• Job Details:Owner of a small business of Home Accessories

Back officeFull Time

• Job Details:Handled the Branch Back Office Operations functions (trade finance, transfers...etc) • Received applications and implemented requests from customer related to L/Gs, L/Cs, IDCs, money transfer, collection , draft checks…etc. and ensured that all application data is fulfilled , the required documents are obtained & the needed due diligence has been properly done in addition to delivering documents to customers within the set procedures and regulations. • Performed cross checking for the daily transaction to mitigate any estimated risk as per the Standard operating procedures. • Prepared required reports on due time and met target dates for assigned tasks to be delivered back on time. • Established and maintained effective working relationships with co-workers, supervisors and colleagues` Bank- wide. • Ensured that all daily transaction have been delivered to central operations.

Service RepresentativeFull Time

• Job Details:-Handled requests including : •All types of certificates for customers •Stop payments of checks •Inheritance •Statements - Responsible for custody and delivery of debit &credit cards, checkbooks and returned checks. - Implemented internal & external transfer requests . - Issued draft checks for customers. - Handled customer’s inquiries. -Cross selling. -Prepared required reports on due time and met target dates for assigned tasks. -Established and maintained effective working relationships with co-workers, supervisors and colleagues` Bank- wide. -Performed any additional related tasks as assigned.