Basic Info

Dalia Amin

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Curriculum and Methodology Manager at Direct English

Experience Details

Curriculum and Methodology Manager

Education/Teaching, Training/Instructor

Manager

• Tailor material and set exams based on clients’ needs and purposes and ensure goals and expectations are met.
• Prepare lesson plans for ESP (English for Specific Purposes) material like English for Oil and Gas, Accounting, Audit, Call Center, Law
• Communicate job expectations to the technical team, plan, monitor and appraise their job results as well as coach, develop, counsel and discipline them by implementing systems, procedures and productivity standards.
• Prepare, train and assign qualified instructors and set action plans for them to be Curriculum Supervisors and, thus, be technically in charge of Direct English branches in Egypt as well as Technical Project Managers
• Handle all inquiries, issues and problems pertinent to material content or development raised by corporate clients and individuals
• Work closely with all staff members to maintain quality service by enforcing quality and customer service standards


Company Details

Direct English (multinational)

Cairo, Egypt

51-100 employees

Education

http://www.directenglishcairo.com/

Jan 2016 to present (11 months)
Language Instruction Supervisor at Berlitz

Experience Details

Language Instruction Supervisor

Education/Teaching, Training/Instructor

Manager

• Interview candidates and conduct the Berlitz Candidate Exam
• Deliver the BIT (Berlitz Instructor Training) to the potential instructors
• Conduct new instructors' orientation
• Supervise a team of not less than 25 instructors while practising the Five Operating and Berlitz Customer Service Standards as a guide to professional behaviour and professional relationships
• Approve instructors' allocation eligibility on levels/groups
• Conduct lesson observation sessions and provide feedback to instructors based on their technical performance
• Communicate quarterly TPEs (Teachers' Performance Evaluation) to the instructors
• Set up instructors' monthly meeting to discuss satisfaction levels, increasing re-enrollment percentages and any technical issues
• Conduct placements tests for new clients
• Conduct student counseling sessions to monitor progress, provide feedback and motivate students to continue their programs
• Handle customers' and instructors' requests and complaints
• Analyze the clients' feedback and set action plans, based on the findings, in cooperation with both the Center Director and the instructors to raise the clients' satisfaction and re-enrollment levels
• Design and compile sets of exercises and activities for Start Up and True Beginner students (be them adults or teenagers) as well as for challenging/weak students


Company Details

Berlitz (multinational)

Cairo, Egypt

N/A

Education

http://www.berlitz.com/

Jan 2013 to Dec 2015 (2 years 11 months)
Mentor at Berlitz

Experience Details

Mentor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Backed up language instructors
• Covered student orientations, instruction techniques, core Berlitz Method and instructor administrative tasks
• Prepared action plans along with the LIS for the average performing instructors, and followed up on the performance progress
• Conducted student counseling sessions to at least 30% of the groups operating monthly
• Took initiatives to raise the clients' satisfaction like Movie Nights and Berlitz Conversation Clubs
• Followed up on the Ped Cards filling accuracy and ensured the revision of progress reports and levels checks as required
• Taught on the weekends two, then, new programs -Berlitz Best Program and BCC (Berlitz Crash Course)


Company Details

Berlitz (multinational)

Cairo, Egypt

N/A

Education

http://www.berlitz.com/

Apr 2012 to Dec 2012 (8 months)
English Language Instructor at Berlitz

Experience Details

English Language Instructor

Education/Teaching, Training/Instructor

Entry Level

• Taught English to adults after obtaining the Instructional Training and closely monitored the progress of the students and set action plans accordingly
• Motivated the students and acted as their language advisor
• Conducted one-on-one meetings with every single student to communicate their mid-level quiz scores and their action plans
• Conducted and graded the final exams of the students
• Set parallel activities to the course, yet within the guidelines of the Berlitz Methodology, to help the student practice the language outside on daily basis
• Scored the highest client re-enrollment percentage in Berlitz Mohandiseen center and was awarded a certificate of recognition in appreciation for that


Company Details

Berlitz (multinational)

Cairo, Egypt

More than 1000 employees

Education

http://www.berlitz.com/

Jul 2010 to Mar 2012 (1 year 8 months)
Customer Service Advisor at Vodafone Australia

Experience Details

Customer Service Advisor

Customer Service/Support

Entry Level

• Answered more than 70+ calls per day keeping the call duration under 5 minutes while still ensuring delivering a high level of customers’ satisfaction
• Handled all billing issues and inquiries


Company Details

Vodafone Australia (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.au/

Aug 2008 to Jan 2010 (1 year 5 months)

Achievements


During my employment as and LIS at Berlitz Mohandiseen, the center has become the highest in re-enrollment percentages across Berlitz Egypt centers. This was a direct result of the workshops and technical support I constantly provide my team.

Education

BA in English Language and Literature

Education Details

BA

English Language and Literature

Faculty of Arts, Cairo University, Egypt

B / Very Good / 75 - 85%

Essay Writing, Novel, Drama, Poetry, Linguistics, Comparative Literature, Civilization, Criticism, Bibliography, Phonetics

N/A

Faculty of Arts, Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Orman Experimental Language School

Egypt

2006

A / Excellent / 85 -100%

N/A

Al Orman Experimental Language School
2006

Training and Courses

Training/Course Details

Pre-Masters, English Literature

Jul 2011

Cairo University

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

BerlitzColdplayCommunicatorCurriculum And Methodology ManagerCustomer ServiceCustomer Service AdvisorDetails-orientedDirect EnglishEducationEnglishEnglish Language And LiteratureEnglish Language InstructorHandles StressLanguage InstructionLanguage Instruction SupervisorMentorMicrosoft OfficeMoviesPersistentPizzaPre-Masters, English LiteratureReadingSupportSupportiveTelecommunicationsVodafone Australia

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Language Instruction

Language Instruction

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Details-oriented, Persistent, Handles Stress, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=353218278&trk=nav_responsive_tab_profilehttps://www.facebook.com/daliaamin89

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