Basic Info

Dalia Amin

8 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Education Specialist at Nahdet Misr Publishing Group

Experience Details

Education Specialist

Education/Teaching

Experienced (Non-Manager)

• Facilitate and present technical presentations for products pre -sale / after sale to achieve sales plan
• Update technical documentations of all presentations for all products to highlight the products strong points
• Contribute to product development through market feedback reports to develop the product to have the highest market share
• Attend conferences, fairs and other relevant events pertinent to the field of education and language training
• Create questionnaires and conduct interviews to school staff to obtain information about curriculum
• Tailor training programs for sales staff to develop product knowledge
• Give training to school staff on how different materials are taught and covered according to the method used in the course
• Proofread material that needs to be revised before sent to schools and centers


Company Details

Nahdet Misr Publishing Group

Giza, Egypt

More than 1000 employees

Education, Publishing and Printing

https://www.nahdetmisr.com/

Nov 2017 to present (2 months)
English Language Teacher at Glory American School

Experience Details

English Language Teacher

Education/Teaching

Entry Level

• Planned, prepared and delivered lessons to grades 7 & 8 classes as well as devised, wrote and produced new materials
• Prepared and set tests, examination papers and exercises
• Marked and provided appropriate feedback on oral and written work
• Attended and contributed to training sessions
• Prepared information for inspection visits and other quality assurance exercises
• Undertook administrative tasks, such as keeping students' registers and attendance records


Company Details

Glory American School

Cairo, Egypt

51-100 employees

Education

http://www.gloryamericanschool.com/

Aug 2017 to Nov 2017 (3 months)
Curriculum and Methodology Manager at Direct English

Experience Details

Curriculum and Methodology Manager

Education/Teaching, Training/Instructor

Manager

• Tailored material and set exams based on clients’ needs and purposes and ensured goals and expectations are met
• Prepared lesson plans for ESP (English for Specific Purposes) material like English for Oil and Gas, Accounting, Audit, Call Center, Law
• Communicated job expectations to the technical team, planned, monitored and appraised their job results as well as coached, developed, counselled and disciplined them by implementing systems, procedures and productivity standards
• Prepared, trained and assigned qualified instructors and set action plans for them to be Curriculum Supervisors and, thus, be technically in charge of Direct English branches in Egypt as well as Technical Project Managers
• Handled all inquiries, issues and problems pertinent to material content or development raised by corporate clients and individuals
• Worked closely with all staff members to maintain quality service by enforcing quality and customer service standards


Company Details

Direct English (multinational)

Cairo, Egypt

51-100 employees

Education

http://www.directenglishcairo.com/

Jan 2016 to Aug 2017 (1 year 7 months)
Language Instruction Supervisor at Berlitz

Experience Details

Language Instruction Supervisor

Education/Teaching, Training/Instructor

Manager

• Interviewed candidates, conducted the Berlitz Candidate Exam and delivered the BIT (Berlitz Instructor Training) to the potential instructors and conducted their orientation
• Approved instructors' allocation eligibility on levels/groups
• Conducted lesson observation sessions and provided feedback to instructors based on their technical performance
• Communicated quarterly TPEs (Teachers' Performance Evaluation) to the instructors
• Set up instructors' monthly meeting to discuss satisfaction levels, increasing re-enrollment percentages and any technical issues
• Conducted placements tests for new clients
• Conducted student counseling sessions to monitor progress, provided feedback and motivated students to continue their programs
• Handled customers' and instructors' requests and complaints
• Analyzed the clients' feedback and set action plans, based on the findings, in cooperation with both the Center Director and the instructors to raise the clients' satisfaction and re-enrollment levels
• Designed and compiled sets of exercises and activities for Start Up and True Beginner students (be them adults or teenagers) as well as for challenging/weak students


Company Details

Berlitz (multinational)

Cairo, Egypt

N/A

Education

http://www.berlitz.com/

Jan 2013 to Dec 2015 (2 years 11 months)
Mentor at Berlitz

Experience Details

Mentor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Backed up language instructors
• Covered student orientations, instruction techniques, core Berlitz Method and instructor administrative tasks
• Prepared action plans along with the LIS for the average performing instructors, and followed up on the performance progress
• Conducted student counseling sessions to at least 30% of the groups operating monthly
• Took initiatives to raise the clients' satisfaction like Movie Nights and Berlitz Conversation Clubs
• Followed up on the Ped Cards filling accuracy and ensured the revision of progress reports and levels checks as required
• Taught on the weekends two, then, new programs -Berlitz Best Program and BCC (Berlitz Crash Course)


Company Details

Berlitz (multinational)

Cairo, Egypt

N/A

Education

http://www.berlitz.com/

Apr 2012 to Dec 2012 (8 months)
English Language Instructor at Berlitz

Experience Details

English Language Instructor

Education/Teaching, Training/Instructor

Entry Level

• Taught English to adults after obtaining the Instructional Training and closely monitored the progress of the students and set action plans accordingly
• Motivated the students and acted as their language advisor
• Conducted one-on-one meetings with every single student to communicate their mid-level quiz scores and their action plans
• Conducted and graded the final exams of the students
• Set parallel activities to the course, yet within the guidelines of the Berlitz Methodology, to help the student practice the language outside on daily basis
• Scored the highest client re-enrollment percentage in Berlitz Mohandiseen center and was awarded a certificate of recognition in appreciation for that


Company Details

Berlitz (multinational)

Cairo, Egypt

More than 1000 employees

Education

http://www.berlitz.com/

Jul 2010 to Mar 2012 (1 year 8 months)
Customer Service Advisor at Vodafone Australia

Experience Details

Customer Service Advisor

Customer Service/Support

Entry Level

• Answered more than 70+ calls per day keeping the call duration under 5 minutes while still ensuring delivering a high level of customers’ satisfaction
• Handled all billing issues and inquiries


Company Details

Vodafone Australia (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.au/

Aug 2008 to Jan 2010 (1 year 5 months)

Achievements


During my employment as and LIS at Berlitz Mohandiseen, the center has become the highest in re-enrollment percentages across Berlitz Egypt centers. This was a direct result of the workshops and technical support I constantly provide my team.

Education

BA in English Language and Literature

Education Details

BA

English Language and Literature

Faculty of Arts, Cairo University, Egypt

B / Very Good / 75 - 85%

Essay Writing, Novel, Drama, Poetry, Linguistics, Comparative Literature, Civilization, Criticism, Bibliography, Phonetics

N/A

Faculty of Arts, Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Orman Experimental Language School

Egypt

2006

A / Excellent / 85 -100%

N/A

Al Orman Experimental Language School
2006

Training and Courses

Training/Course Details

Pre-Masters, English Literature

Jul 2011

Cairo University

N/A

Jobseeker photo

Profile Skills and Keywords

BerlitzColdplayCommunicatorCurriculum And Methodology ManagerCustomer ServiceCustomer Service AdvisorDetails-orientedDirect EnglishEducationEducation SpecialistEnglishEnglish Language And LiteratureEnglish Language InstructorEnglish Language TeacherHandles StressLanguage InstructionLanguage Instruction SupervisorMentorMicrosoft OfficeMoviesPersistentPizzaPre-Masters, English LiteraturePublishing And PrintingReadingSupportSupportiveTelecommunicationsVodafone Australia

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Language Instruction

Language Instruction

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Details-oriented, Persistent, Handles Stress, Supportive

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