Basic Info

Dalia Ali

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Business Development Back Office at Nefsak.com

Experience Details

Business Development Back Office

Administration, Sales/Retail

Experienced (Non-Manager)

• Monitoring and following up the daily routine of orders’ operations, delivery, out of stock and customer returns with Operation and Customer Service Teams.
• Supporting customer services agent in solving customers’ problems.
• Processing Corporate Sales orders and negotiating extra discounts with the suppliers.
• Performing audit over various operations and evaluating processes as per business requirements.
• Analyzing all opportunities and recommending ways to improve efficiency and reduce costs.
• Responsible for training new employees (or new comers in the company) for improving their skills and helping them to solve their problems until they are promoted to the level of supervisors.
• Following up with the suppliers regarding the updates of their products situations.
• Managing website backend and updating over 35,000 product prices and stocks.
• Handling Campaigns technicalities and offers on the website.
• Handling Escalations from Customer Service Team and Operation Team with Suppliers.
• Supporting the financial team for differences in end-of-month account summaries.
• Handling new inventory listing for the warehouse team.
• Providing solutions to avoid cancelling the out-of-stock orders.


Company Details

Nefsak.com

Cairo, Egypt

11-50 employees

Internet/E-commerce, Retail

www.nefsak.com

Jul 2011 to Jan 2016 (4 years 6 months)
Trainee (intern) at Banque Misr

Experience Details

Trainee (intern)

Banking

Student

Summer Training


Company Details

Banque Misr

Cairo, Egypt

More than 1000 employees

Banking

www.banquemisr.com

Jul 2007 to Aug 2007 (1 month)

Education

BSc. in Accounting

Education Details

BSc.

Accounting

Faculty of Commerce, Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce, Ain Shams University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ansaf Serri Secondary School

Egypt

2007

A / Excellent / 85 -100%

N/A

Ansaf Serri Secondary School
2007
This profile is outdated!
Last update more than 11 months ago.

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Profile Skills and Keywords

AccountingAdaptiveAdministrationArabicBankingBusiness AdminstationBusiness DevelopmentBusiness Development Back OfficeBusiness-orientedCorporate SalesE-commerceEnglishFlexibleInternetLeaderMicrosoft ExcelMicrosoft OutlookNegotiatorOpen OfficeRetailSalesSocialStock KeepingTraineeWebsite Administration

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Open Office

Open Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Stock Keeping

Stock Keeping

: Expert

: Extreme - I love it!

:

3-5 years

Website Administration

Website Administration

: Expert

: Extreme - I love it!

:

3-5 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Business Adminstation

Business Adminstation

: Advanced

: Extreme - I love it!

:

3-5 years

Corporate Sales

Corporate Sales

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Business-oriented, Negotiator, Flexible / Adaptive, Social

Online Presence

www.linkedin.com/in/daliaalaa

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