Dalia Alaa Ali

Business Development Back OfficeFull Time

• Job Details:• Monitoring and following up the daily routine of orders’ operations, delivery, out of stock and customer returns with Operation and Customer Service Teams. • Supporting customer services agent in solving customers’ problems. • Processing Corporate Sales orders and negotiating extra discounts with the suppliers. • Performing audit over various operations and evaluating processes as per business requirements. • Analyzing all opportunities and recommending ways to improve efficiency and reduce costs. • Responsible for training new employees (or new comers in the company) for improving their skills and helping them to solve their problems until they are promoted to the level of supervisors. • Following up with the suppliers regarding the updates of their products situations. • Managing website backend and updating over 35,000 product prices and stocks. • Handling Campaigns technicalities and offers on the website. • Handling Escalations from Customer Service Team and Operation Team with Suppliers. • Supporting the financial team for differences in end-of-month account summaries. • Handling new inventory listing for the warehouse team. • Providing solutions to avoid cancelling the out-of-stock orders.