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Dalia Abd Elgawad

Sales agent

Maadi, Cairo, Egypt

Work Experience

  • Sales agentFull Time

    Allianz

    Aug 2017 - Oct 2018 -1 yr, 2 months

    Egypt , Cairo

    • Job Details:Sfa sales our program as insurance confer life and non life products, complete ur targat and managing ur time and ur customer life to help him having long term goals in the future for his family

  • Sales managerFull Time

    Egyptian Takaful

    Mar 2014 - Aug 2016 -2 yrs, 5 months

    Egypt , Cairo

    • Job Details:Managing and supervision a team to complete our yearly taragt in insurance for one years and before that I was working as sales agent and I got promoted after 1 year

  • customer Service ManagerFull Time

    EZZ Elarab Automotive Group

    Jan 2011 - Mar 2013 -2 yrs, 2 months

    Egypt , Cairo

    • Job Details: Managing and supervising customer service department for dealers and network in Egypt as follows Customer Action Plans, Strategies, Reports, Targets. Evaluation for (product Quality – Company services). Spare Parts complains and Booking. 48 Hours calls (follow ups). Consumer Protection Service complains. Call center (Reports and Issue) complains nasalization.

  • After Sales / Assistant (Egypt Dealers And NetworkFull Time

    EZZ Elarab Automotive Group

    Mar 2009 - Jan 2011 -1 yr, 10 months

    Egypt , Cairo

    • Job Details: acting as a connecting bridge between different departments as follows :- (Human Resources –spare parts –bodyrepair- technical support –quality control –warranty) Planning daily activities. Supervision of daily work. Supervising delay responsibility. Handling communication with clients and grantee a good services. Handling social media and internet advertising, campaigns. Connecting branches with the main dealer (Ezz Elarab). Organizing events and training courses for proton Malaysia and proton Egypt. Managing the 4 M Assessments

    • Education

    • Faculty of arts in Archaeological and tourism

      Ain Shams University (ASU)

      Jan 2003 - Jan 2008 - 5 yr

    • High School - Thanaweya Amma

      Abdain high school for girls

      Jan 2003 

    Achievements

    Best employee award (after sales assistant) Proton Egypt 2011. I contributed in building the entire customer service for proton Egypt. I had a project (more like a dream) to improve customer services for the whole company (Ezz Elarab) but the project was put on hold.

    Skills

    • Insurance
    • Customer Service
    • Internet
    • Marketing
    • spear parts
    • Microsoft Powerpoint
    • Microsoft Excel
    • Microsoft Word
    • Bodyrepair
    • Management
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    Languages

    • English

      Advanced

    Training & Certifications

    • communication

      A.U.C·2014

    • English Intermediate 2

      A.U.C·2013

    • Customer service

      PROTON Malaysia training center ·2012

    • Engine Mechanical system(EMS)

      PROTON Malaysia training center ·2012

    • Time Management

      PROTON Malaysia training center ·2012

    • Engine Management System(EMS)

      PROTON Malaysia training center ·2011

    • Marketing

      PROTON Malaysia training center ·2011
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