profile-img

Dalia Maher Taha

Client Relations Executive at Hassan Allam Properties

Rehab City, Cairo, Egypt

Work Experience

  • Client Relations ExecutiveFull Time

    Hassan Allam Properties

    Nov 2015 - Present -9 yrs, 8 months

    Egypt , Cairo

    • Job Details:• Work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. • Manage the relationship between the business and the consumer. • Negotiate contract renewal, draft reports, and provide progress analysis. • Monitor and provide support on the implementation of service agreements. • Communicate with internal and external partners to meet customer expectations.
  • StewardessFull Time

    Emirates Airlines

    May 2014 - Jul 2015 -1 yr, 2 months

    United Arab Emirates

    • Job Details:• Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets. • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules. • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage. • Assist passengers while entering or disembarking the aircraft. • Attend pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Marketing ManagerFull Time

    Jobs Global

    Nov 2011 - Feb 2014 -2 yrs, 3 months

    Egypt , Cairo

    • Job Details:• Accomplished accounting human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Met accounting financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. • Confirmed financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; preparing special reports. • Maintained accounting controls by establishing a chart of accounts; defining accounting policies and procedures. • Guided other departments by researching and interpreting accounting policy; applying observations and recommendations to operational issues. • Maintained financial security by establishing internal controls. • Avoided legal challenges by understanding current and proposed legislation; enforcing accounting regulations; recommending new procedures. • Protected organization's value by keeping information confidential. • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Accomplished accounting and organization mission by completing related results as needed.
  • International Account AdvisorFull Time

    Vodafone Egypt

    Feb 2009 - Dec 2010 -1 yr, 10 months

    Egypt , Cairo

    • Job Details:• Ensure service level agreements are met and maintained. Work as part of a team to ensure offering world-class Customer Service at all times. • Be proactive in regards to the improvement of processes and procedures. • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. • Created and promoted an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. • Mentored and supported new employees. • Use the job tools (telephone and computer) effectively. • Meeting service level in handling all transactions measured through productivity reports.
  • Education

    • Bachelor's Degree in Business Administration

      Modern Academy in Maadi (MAM)

      Jan 2008 - Jan 2012 - 4 yr

    • High School - Thanaweya Amma

      Kawmeya Girl's Colege

      Jan 2007 

    Achievements

    • Awarded best employer of the month for seven consecutive months, Centro Global Solutions, 2012 • Best Team leader, Centro Global Solutions, 2013

    Skills

    • Marketing
    • Management
    • Microsoft Office
    • Social Media
    • Customer Serivice
    • Public Relation

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Train The Trainer

      Saeed Saga Training Center·2012
    Share this Profile