
Dalia Maher Taha
Client Relations Executive at Hassan Allam Properties
Rehab City, Cairo, EgyptWork Experience
Client Relations ExecutiveFull Time
- Job Details:• Work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. • Manage the relationship between the business and the consumer. • Negotiate contract renewal, draft reports, and provide progress analysis. • Monitor and provide support on the implementation of service agreements. • Communicate with internal and external partners to meet customer expectations.
StewardessFull Time
Emirates Airlines
May 2014 - Jul 2015 -1 yr, 2 months
United Arab Emirates
- Job Details:• Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets. • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules. • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage. • Assist passengers while entering or disembarking the aircraft. • Attend pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
Marketing ManagerFull Time
- Job Details:• Accomplished accounting human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Met accounting financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. • Confirmed financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; preparing special reports. • Maintained accounting controls by establishing a chart of accounts; defining accounting policies and procedures. • Guided other departments by researching and interpreting accounting policy; applying observations and recommendations to operational issues. • Maintained financial security by establishing internal controls. • Avoided legal challenges by understanding current and proposed legislation; enforcing accounting regulations; recommending new procedures. • Protected organization's value by keeping information confidential. • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Accomplished accounting and organization mission by completing related results as needed.
International Account AdvisorFull Time
Vodafone Egypt
Feb 2009 - Dec 2010 -1 yr, 10 months
Egypt , Cairo
- Job Details:• Ensure service level agreements are met and maintained. Work as part of a team to ensure offering world-class Customer Service at all times. • Be proactive in regards to the improvement of processes and procedures. • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. • Created and promoted an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. • Mentored and supported new employees. • Use the job tools (telephone and computer) effectively. • Meeting service level in handling all transactions measured through productivity reports.
Education
Bachelor's Degree in Business Administration
Modern Academy in Maadi (MAM)Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
Kawmeya Girl's ColegeJan 2007
Achievements
• Awarded best employer of the month for seven consecutive months, Centro Global Solutions, 2012 • Best Team leader, Centro Global Solutions, 2013
Languages
English
FluentArabic
FluentFrench
Intermediate
Training & Certifications
Train The Trainer
Saeed Saga Training Center·2012