DM

DALIA MAGDY KAMAL ABBAS

Supervisor at Teleperformance Cairo

Cairo

Work Experience

  • Supervisor

    Teleperformance Cairo

    Jun 2024 - Present -2 yrs, 4 months

    • Job Details:Leading customer service experts to achieve project target. Managing SMEs, assigning each group of support with new hires and following up on them. Attending meetings to present team numbers and making bi-weekly analysis to identify team’s weaknesses and following up on their KPIs improvements. Attending client calls to discuss customers feedback and advisors feedback for new products and updates.

  • Team Lead

    Teleperformance Cairo

    • Job Details:Lead, mentor, supporting new hires and delivering knowledge and soft skills sessions related to project products and updates.

  • Technical Support Advisor

    Teleperformance Cairo

    Jun 2023 - Jun 2024 -1 yr

    • Job Details:Assisting customers with project products and software, investigating and probing for the issue, handling upset customers, providing support and guidance to be able to solve their issue.

    • Education

    • Bachelor's Degree in Accounting

      Helwan University

      Jan 2018 - Jan 2023 - 5 yr

    Skills

    • Team Building
    • Decision Making
    • Management
    • flexibility
    • Problem Solving

    Languages

    • English

      Beginner

    • Arabic

      Beginner

    • French

      Beginner
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