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Dalia hassan

Customer Experience Manager for VOC & NPS at B.TECH

6th of October, Giza, Egypt

Work Experience

  • Consumer Insights / Voice of Customer & NPS ManagerFull Time

    B.tech

    Aug 2022 - Oct 2023 -1 yr, 2 months

    Egypt , Giza

    • Senior Research ExecutiveFull Time

      Awe Research

      Mar 2022 - Aug 2022 -5 months

      Egypt

      • Senior Research ExecutiveFull Time

        carma

        Nov 2020 - Mar 2022 -1 yr, 4 months

        Egypt , Cairo

        • Job Details:Helped company determine market position based on currently available data. Completed thorough evaluations of competitors, including pricing, sales histories and marketing methods. Research consumer opinions and marketing strategies in collaboration with statisticians, pollsters and marketing team members. Prepare reports of findings and translated complex findings into written text. Reduced time requirements for research projects by improving data collection strategies. Contributed ideas for improving work processes. Collaborated with team members to meet daily demands and handle challenging projects. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Approached and solved work problems with initiative and sound judgement. Assisted in news monitoring tasks during high-priority, high-profile events Executed daily news monitoring and reporting tasks.
      • Social Media ManagerFreelance / Project

        Free Lancer

        Jan 2020 - Present -5 yrs, 6 months

        • Job Details:Portfolio : https://drive.google.com/drive/folders/1h5rf_f7UREIgzcgN9N87CLa_45WYvWWc?usp=sharing
      • Education

        • MBA in Marketing

          Arab Academy for Science, Technology and Maritime Transport (AAST)

          Jan 2021 - Jan 2023 - 2 yr

        • Bachelor's Degree in dentistry

          Cairo University (CU)

          Jan 2008 - Jan 2013 - 5 yr

        Skills

        • Blogging
        • Dentistry
        • Market Research
        • Digital Marketing
        • Microsoft Office
        • Microsoft Excel
        • Microsoft Powerpoint
        • Marketing
        • Analysis
        • Marketing Research
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        Languages

        • English

          Advanced

        Training & Certifications

        • professional Digital Marketing Nanodegree

          udacity·2020
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