Dahab Elgohary

Customer Support Representative

• Job Details:Worked as an agent for AT&T account. Handled customer inquiries, complaints, and concerns in a timely and professional manner. Utilized problem-solving skills to identify and resolve customer issues. Demonstrated excellent communication skills, both verbal and written. Exposed to different cultures by dealing with multiple nationalities and tailored solutions that aligned with their specific preferences and expectations. Improved customer satisfaction through clear communication and deep understanding. Utilized customer feedback to improve customer service standards and increase customer loyalty.