Basic Info

Vivek Sharma

9 years

Delhi, India

Bachelor's Degree

Manager

Work Experience

Sr. Product Manager at Freecharge

Experience Details

Sr. Product Manager

Writing/Editorial, Operations/Management, Media/Journalism/Publishing

Manager

• Managing content of emailers, newsletters, SMS notifications and Push notifications

• Conversing with merchants to understand concerns and resolving them at the earliest

• Plugging all loopholes resulting in seamless merchant support experience

• Managing & resolving reconciliation, refunds, cashbacks and all other activities in stipulated time-frame

• Providing not just operational assistance but also technical assistance to merchants after integration of their business is done

• Providing requested data to merchants at the earliest and keeping an eye on their performance at FC medium backed by data & instances

• Scheduling triggers or reports for merchants to resolve their queries and inhibitions


Company Details

Freecharge (multinational)

Delhi, India

101-500 employees

Consumer Services , Internet/E-commerce

www.freecharge.com

Dec 2016 to present (1 year)
Head – Catalog at Wadi.com

Experience Details

Head – Catalog

Writing/Editorial, Operations/Management, Fashion

Manager

• Spearheaded a team of Writers, QAs, MIS Executives, Graphic Designers, Post Upload Management personnel

• SPOC for any update or tech advancements required in the back-end

• Effectively managed Content & Upload Management Team for Products

• Played an active role in Change Management


Company Details

Wadi.com (multinational)

Dubai, United Arab Emirates

101-500 employees

Apparel and Fashion , Consumer Electronics , Internet/E-commerce

www.wadi.com

Mar 2016 to Jun 2016 (3 months)
Sr. Manager - Content / Production at Snapdeal

Experience Details

Sr. Manager - Content / Production

Operations/Management, Fashion, Writing/Editorial

Manager

• Led a team of Writers, QAs, MIS Executives, Banner Designers, Graphic Designers, Upload & Inventory Management personnel.

• Played an active role in Change Management

• SPOC for any update or tech advancements required in the back-end

• Played an active role in rolling out Marketplace Model

• Effectively managed Content & Upload Management Team for Products

• Ensured minimal human intervention in uploading and updation of SKUs

• Imparted trainings, organized knowledge & information sharing sessions after the release of any new feature

• Conducted periodic check of content health

• Ensured team churned out good, engaging and quality content translating into monetary gains

• Believed in approach where work should Process driven rather than People driven

• Actively working on planning newsletter and SMS promotion of the products/events going live on the website


Company Details

Snapdeal (multinational)

Delhi, India

More than 1000 employees

Apparel and Fashion , Internet/E-commerce

www.snapdeal.com

Jun 2010 to Feb 2016 (5 years 8 months)
Portal Head at OctanMen

Experience Details

Portal Head

Media/Journalism/Publishing, Writing/Editorial, Sports and Leisure

Manager

• Joined Octanmen.com (Online Magazine for Men) as a Business Writer and promoted as Portal Head within 2 months

• Led a team of writers covering various sections in Octanmen.com such as Lifestyle, Dating & Relationships, Sports, Fashion and more

• Covered premier of Bollywood movies like Chandni Chowk to China, Yuvraaj, Delhi 6, New York and more

• Even got the chance to cover Lakme Delhi Fashion Week

• Revamped Octanmen.com with innovative design and layout

• Streamlined the content and sections’ structure

• Played a vital role in preparing an art work for Pepsi, HP Digital Printers and even Maruti Suzuki


Company Details

OctanMen

Delhi, India

101-500 employees

Marketing and Advertising, Writing and Editing

www.octanmen.com

Jun 2008 to May 2010 (1 year 11 months)
Sr. Content Writer and Head at Mosaic Services

Experience Details

Sr. Content Writer and Head

Writing/Editorial

Experienced (Non-Manager)

• Joined as a content writer but promoted as Sr Content Writer within 6 months

• Churned out high quality & SEO friendly content rich in keywords & conducted team trainings on the importance of SEO

• Created a process involving hassle free work management for freelance writers and external QA

• With the completion of 1 year, got the chance to lead the team of in-house writers

• Ensured 100% quality delivered within the stipulated deadline

• Awarded with WhaleDone for performing an outstanding job and went a mile ahead of what was expected

• Successfully lead the team of 7 in-house content writers, 5 external writers, and 2 editors

• Handled client interaction for better understanding of the project-requirements

• Organized a monthly training process covering Content, SEO & SMO


Company Details

Mosaic Services

Delhi, India

101-500 employees

Information Technology Services, Internet/E-commerce

www.media-mosaic.com

Oct 2006 to May 2008 (1 year 7 months)

Education

BJMC in Journalism

Education Details

BJMC

Journalism, Mass Communication, Writing

GGSIPU, India

B / Very Good / 75 - 85%

Public Relations Writing / Editorial Advertising

N/A

GGSIPU
2002 - 2005
High School - Other

High School Details

Other

New Era Public School

India

2001

B / Very Good / 75 - 85%

N/A

New Era Public School
2001
This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveApparel And FashionChange ManagementCommunicatorConsumer ElectronicsConsumer ServicesCustomer-orientedE-commerceEcommerce ManagerEditorialEnglishFashionFlexibleFreechargeHandles StressHead CatalogHindiInformation Technology ServicesInternetJournalismManagementMarketing And AdvertisingMass CommunicationMediaPortal HeadPublishingPunjabiSnapdealSports And LeisureSr. Content Writer And HeadSr. Manager - Content / ProductionSr. Product ManagerTeam ManagementTeam PlayerWadi.comWritingWriting And Editing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Punjabi

Punjabi

: Beginner

: Beginner

: Advanced

: Fluent

Fields of Expertise

Writing

Writing

: Expert

: High

:

More than 7 years

Team Management

Team Management

: Expert

: Extreme - I love it!

:

5-7 years

Change Management

Change Management

: Expert

: High

:

5-7 years

Ecommerce Manager

Ecommerce Manager

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Communicator, Customer-oriented, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/viveksharma21/

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