Basic Info

Mahmoud megahed

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support agent&deputybranch; manager at Efinance

Experience Details

Technical support agent&deputybranch; manager

IT/Software Development, Installation/Maintenance/Repair, Customer Service/Support

Experienced (Non-Manager)

Training the end user on the services/applications
Deploy new services/applications
Providing onsite support to end user
Perform any job-related task or command assigned from direct manager/ supervisor
Handling clients relations and Understanding clients’ needs
Setting up forms and questionnaires for clients subscriptions.
Assisting clients in filling technical forms and questionnaires.
Testing applications and programs, whether on computers or P.O.S
Handling and solve any problem in P.O.S
Manage daily operations of branch in the absence of Branch Manager
Assist Branch Manager in implementing business development strategies. for assigned branch.
Provide warm, friendly and welcoming atmosphere for both employees and customers
Provide quality and exceptionally services to customers
Assist Branch Manager to achieve projected profit.
Assist Branch Manager to operate the branch in line with company procedures and policies
Ensure the facility is kept clean, safe and orderly
Communicate personally with customers to ensure customer satisfaction.
Resolve customer complaints promptly and efficiently
Ensure operational excellence of the branch
Develop action plans to enhance operational controls and optimize customer service
Resolve member problems that require a management-level decision.
Ability to accept and perform new job responsibilities as needed.
Ability to accept change when required in performance of job responsibilities.
Ability to learn and utilize new technologies.
Good Oral and written communication skills in handling both employee and member relations.


Company Details

Efinance

6 of october city, Egypt

501-1000 employees

Information Technology Services, Information Technology Services, Engineering Services

http://www.efinance.com.eg/

May 2013 to present (3 years 7 months)
Sales engineer at Inform Center(Truman)

Experience Details

Sales engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

Responsibilities:
#Searching for new clients who might benefit from company products or services and maximising client potential in designated regions;
#Developing long-term relationships with clients through managing and interpreting their requirements;
#Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;
#Providing pre-sales technical assistance and product education, and after-sales support services;
#Analyzing costs and sales;
#Preparing reports for head office;
#Meeting regular sales targets and coordinating sales projects;
#Helping in the design of custom-made products;
#Providing training and producing support material for other members of the sales team

Description:
Specialized center to sell electronic devices and electrical For example receiver devices and TV sets of all kinds, air conditioning and many other products also that the center is one of the distribution centers approved for a commercial agencies,named TRUMAN


.


Company Details

Inform Center(Truman)

luxor, Egypt

501-1000 employees

Consumer Electronics

N/A

Oct 2010 to May 2013 (2 years 7 months)

Achievements


i was promoted to deputy branch manager after short time

Education

BSc in communication and electronic engineer

Education Details

BSc

communication and electronic engineer

Assuit University, Egypt

Not specified

N/A

N/A

Assuit University
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

esna

Egypt

2004

A / Excellent / 85 -100%

N/A

esna
2004

Certifications

MATLAB
Sep 2005

Certificate details

MATLAB

Sep 2005

very good

N/A

N/A

Jelecom Egypt A.D Panasonic

N/A

GSM&GPRS
Sep 2006

Certificate details

GSM&GPRS

Sep 2006

excellent

N/A

N/A

Jelecom Egypt A.D Panasonic

N/A

Training and Courses

Training/Course Details

Radio& television station

Aug 2008

Assuit T. V. station

N/A

Training/Course Details

CCNA

Aug 2008

Vision Technologies Academy

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCCNACommunication And Electronic EngineerCommunicatorConsumer ElectronicsCustomer ServiceDeputy Branch ManagerEngineering ServicesEnglishExcellent In Writing On The Keyboard Quickly And Without VisionFootballGSM&GPRSHard WorkerI Love Computer& Any Technology Related With This FieldI Love To Work In Companies That Operate In The Field Of NetworkingITInformation Technology ServicesInstallationInteractiveMATLABMaintenanceMusicOrganizerProblem SolverRadio& Television StationRepairSales EngineerSoftware DevelopmentSupportSwimmingTechnical SupportTechnical Support Agent&deputybranch; ManagerVery Good Knowledge Of Internet,familiar With Technical Aspects Of The InternetVery Good Knowledge Of Windows Xp,vista And SevenVery Good Knowledge Of Word,Exel,Power Point And Access

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

excellent in Writing on the keyboard quickly and without vision

excellent in Writing on the keyboard quickly and without vision

: Expert

: High

:

3-5 years

Very good knowledge of windows xp,vista and seven

Very good knowledge of windows xp,vista and seven

: Advanced

: Extreme - I love it!

:

5-7 years

Very good knowledge of internet,familiar with technical aspects of the Internet

Very good knowledge of internet,familiar with technical aspects of the Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Very good knowledge of Word,Exel,Power Point and access

Very good knowledge of Word,Exel,Power Point and access

: Advanced

: High

:

3-5 years

Fields of Expertise

sales engineer

sales engineer

: Advanced

: High

:

3-5 years

Technical support

Technical support

: Advanced

: Extreme - I love it!

:

3-5 years

deputy branch manager

deputy branch manager

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Interactive

Online Presence

https://eg.linkedin.com/in/mahmoud-megahed-06bb05b6https://www.facebook.com/mahmoud.abdelrady.megahedeng.mahmoud_megahed86@hotmail.com

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