mahmoud abdelrady megahed

E-finance

• Project Manager/ scrum masterFull Time

  Dec 2016 - Sep 2022 -5 yrs, 9 months

  Egypt , Giza

  • Job Details:• Coordinate internal resources and third parties/vendors for the flawless execution of projects. • Ensure that all projects are delivered on time, within scope, and budget. • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Ensure resource availability and allocation. • Develop a detailed project plan to monitor and track progress. • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. • Measure project performance using appropriate tools and techniques. • Report and escalate to management as needed. • Manage the relationship with the client and all stakeholders. • Perform risk management to minimize project risks. • Establish and maintain relationships with third parties/vendors. • Create and maintain comprehensive project documentation. • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project. • Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels. • Track project performance, specifically to analyze the successful completion of short and long-term goals. • Meet budgetary objectives and adjust project constraints based on financial analysis. • Develop comprehensive project plans to be shared with clients as well as other staff members. • Use and continually develop leadership skills. • Attend conferences and training as required to maintain proficiency. • Perform other related duties as assigned. • Develop spreadsheets, diagrams, and process maps to document needs. • Using agile methodology values, principles, and practices to plan, manage, and deliver solutions. • Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices. • Determining and managing tasks, issues, risks, and action items. • Scheduling and facilitating scrum events, meetings, and decision-making processes. • Monitoring progress and performance and helping teams to make improvements. • Planning and organizing demos and product/system testing. • Ensuring the proper use of collaborative processes and removing impediments for the scrum team. • Tracking project processes, deliverables, and financials. • Preparing and presenting status reports to stakeholders.
• Deputy Branch ManagerFull Time

  Aug 2015 - Nov 2016 -1 yr, 3 months

  Egypt , Giza

  • Job Details:• Manage daily operations of the branch in the absence of the Branch Manager • Assist the Branch Manager in implementing business development strategies for an assigned branch. • Provide a warm, friendly, and welcoming atmosphere for both employees and customers. • Provide quality and exceptional services to customers. • Assist the Branch Manager in achieving projected profit. • Assist the Branch Manager in operating the branch in line with company procedures and policies. • Ensure the facility is kept clean, safe and orderly. • Communicate personally with customers to ensure customer satisfaction. • Resolve customer complaints promptly and efficiently. • Ensure operational excellence of the branch. • Develop action plans to enhance operational controls and optimize customer service. • Resolve member problems that require a management-level decision. • Ability to accept and perform new job responsibilities as needed. • Ability to accept change when required in the performance of job responsibilities. • Ability to learn and utilize new technologies. • Good Oral and written communication skills in handling both employee and member relations.
• Technical Support AgentFull Time

  May 2013 - Aug 2015 -2 yrs, 3 months

  Egypt , Giza

  • Job Details:• Training the end-user on the services/applications • Deploy new services/applications. • Providing onsite support to end users. • Perform any job-related task or command assigned by direct manager/ supervisor. • Handling client’s relations and Understanding clients’ needs. • Setting up forms and questionnaires for client subscriptions. • Assisting clients in filling out technical forms and questionnaires. • Testing applications and programs, whether on computers or P.O.S • Handling and solve any problem in P.O.S