Basic Info

Mohamed mounir

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Supervisor Engineer at LG electronics

Experience Details

Supervisor Engineer

Customer Service/Support

Experienced (Non-Manager)

• Full responsibility for all SVC’s in Upper Egypt Area.
• Full responsibility for all corrective Level 3 workshop to carry out repairs to LG mobile devices down to component level including logical fault finding, measurements and update/upgrade of mobile phone.
• Development building applications for the leading mobile platforms, including java & Android Phone and Tablet and Windows Phone 7.
• Development experience in Objective C and Android SDKs.
• Sound knowledge of OO Concepts, UML notations experience in Java/C++.
• Development of native mobile application technologies such as j2me, Android/Java, Objective-C, MonoTouch, Mono for Android and Silverlight.
• Deals with mobile web application technologies like HTML5, jQuery Mobile (et al) and restful services.
• Software and capability of ER (Electromechanical Repair) soldering/replacement.
• Responsible for carry out repairs to LG mobile devices down to component level.
• Create rich interactive and high performance mobile experiences.
• Mobile application design, architecture, documentation and development.
• Research and development in emerging mobile technologies.
• Make software design and architecture decisions, requirements gathering, estimating projects and scope changes, project documentation.
• Proof of concept development.
• Work with development team and Technology Director to establish a collaborative environment between development, creative and production departments.
• Responsible for preparing the required stock of spare parts needed for repairs and accessories.


Company Details

LG electronics

New Cairo, Egypt

501-1000 employees

Electronics and Semiconductors

N/A

Sep 2009 to present (7 years 3 months)
Maintenanace engineer at I2

Experience Details

Maintenanace engineer

Customer Service/Support

Experienced (Non-Manager)

Job Purpose: Maintain & Analyzing electronics and communications parts systems in mobiles handsets by developing and testing specifications and methods.

Job Duties:

• Full responsibility for all corrective Level 3 workshop to carry out repairs to Nokia mobile devices down to component level including logical fault finding, measurements, tunings and update/upgrade of mobile phone.

• Software and capability of μBGA soldering/replacement.
• Responsible for carry out repairs to Nokia mobile devices down to component level.
• Responsible for preparing the required stock of spare parts needed for repairs and appropriate amount of swap phones and accessories.
• Perform SIM-LOCK (RUIM-for CDMA) settings.
• Perform any repair on component level for released products including replacements of µBGA’s.
• RX/TX incl. tuning.
• IMEI rebuild.
• IMEI label printing.





Job Duties of Technical Support:

• Doing updates daily to server from KICS (Knowledge of Intelligence of Customer Support) like Service Repair & Manuals & S.W upgrade and Technical bulletins.
• Analyzing claims from Nokia online & café of ASV's (Authorized service vendors) and doing reclaims e.g. wrong part number.
• Café reporting + submitting.
• Creating Genius cases.
• Doing training.
• Doing the ESD (Electrostatic Discharge) environment of stations.
• Making profiles of GonoGo tester.
• Follow up E-learning to all staff (C.C and maintenance) from NOL and making Quiz's corresponding to mailed bulletins & updated server.
• Updating data outside main branch by sending flashes contain the latest updates.
• Following TAT (Turn around Time).
• Following KPI's (Key of performance index).


Company Details

I2 (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2005 to Aug 2010 (5 years 7 months)

Education

: B.SC degree of Electrical Engineering in Electronics & Communications Department

Education Details

: B.SC degree of Electrical Engineering

Electronics & Communications Department

Assiut University, Egypt

C / Good / 65 - 75%

N/A

N/A

Assiut University
1997 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El mosheer Ahmed Ismail

Egypt

1997

A / Excellent / 85 -100%

N/A

El mosheer Ahmed Ismail
1997

Certifications

Certificate details

 Training course of Nokia Repair Level 1 & 2 Certification

Nov 2007

N/A

N/A

N/A

Best Service, Egypt

N/A

Certificate details

 Training course on IT communications

Aug 2002

N/A

N/A

N/A

Egypt Air

N/A

Certificate details

 English course of level 6 in imeadest.

Aug 2008

N/A

N/A

N/A

N/A

This profile is fresh!
Last update 14 days ago.

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Profile Skills and Keywords

? English Course Of Level 6 In Imeadest.? Training Course Of Nokia Repair Level 1 & 2 Certification? Training Course On IT CommunicationsComputerConsumer ServicesCustomer ServiceElectronics & Communications DepartmentElectronics And SemiconductorsEnglishFrenchHard WorkerI2LeaderMaintenanace EngineerMobileOfficePlannerPlaying FootballProblem SolverSupervisor EngineerSupportTeam PlayerTechnical Support Mobile

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

mobile

mobile

: Expert

: Extreme - I love it!

:

More than 7 years

playing football

playing football

: Expert

: Extreme - I love it!

:

More than 7 years

Office

Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

technical support mobile

technical support mobile

: Expert

: Extreme - I love it!

:

More than 7 years

computer

computer

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Planner, Hard worker, Problem Solver, Team Player

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