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Pablo Ebora Claus

Sales and Marketing , Customer Service

Dubai, United Arab Emirates

Work Experience

  • Customer Service cum ReceptionistFull Time

    Dubai Golf @ Wasl Properties

    Jul 2011 - Oct 2016 -5 yrs, 3 months

    United Arab Emirates

    • Job Details:Major Responsibilities : Answer a high volume of calls and maintain a rapid response rate according to agreed standards. Logs information on calls received, where required and maintains detailed to accurate records. Maintain and update continuously, by local knowledge and by local means, a log of the availability of staff likely to receive inbound calls. Type memos, correspondence, reports, and other documents. Capturing supplier invoices, handling supplier queries. Compilation of petty cash flow daily basis. File data and perform other routine clerical task for other departments as assigned by Administration. Organize periodic renewal of Licenses. Submission of correct documentation to obtain licenses and efficient collection Licenses to take place when completed. Take, submit and collect all necessary documentation in order to organize all employee official papers works. Organize travels bookings all respective superior such as hotel and airlines local and international. Organize periodic renewal of Licenses. Order and maintain relevant office supplies for effectiveness of personal duties. Collect and distributes mail and messages. The customer must also be able to operate the phone; she/he must be able the phone, place people on hold and transfer to the appropriate people. The customer care must be able to handle member concern and issues; the customer care is usually the only employee that members meet. Peruse personal development of skills and knowledge necessary for the effective of the role. Demonstrate a professional attitude to Customers/Suppliers/Visitors/Enquirers and relevant staff
  • Logistic Coordinator / Data Entry Full Time

    E Move Fzco

    Jan 2010 - Jun 2011 -1 yr, 5 months

    United Arab Emirates

    • Job Details:Major Responsibilities: Processing documentation using Dubai Trade Customs Operating System - ‘Mirsall II’ Declaration of Goods, Transfer Bill, Transfer within a Free Zone, Bill of Entry Transit In (custom clearance), Transit Out (custom clearance), Transit In from GCC/Local (JAFZ), Import Billing / Local (JAFZ),
  • Sales Associate/ Coordinator cum Showroom In-Charge Full Time

    VV and Sons LLc

    Apr 2006 - Nov 2009 -3 yrs, 7 months

    United Arab Emirates , Dubai

    • Job Details:Major Responsibilities: Prepare daily and monthly sales reports, incl. RV, CSS and Cash Registry, Provide Local Purchase Order, Local Transaction Out, Local Transaction In Encoding / processing sales invoices thru Orion, as well as processing transfers (POS), Close large-scale sales for individual customers and group/company accounts, Organize delivery, installation and stock needed in the showroom, Ensure prompt collection and remittance of cash/cheques, Efficiently attend to customer complaints and queries, Provide quotations as required by the customer, Supervise and train sales staff in the showrooms, Organize the connection of cables to amplifiers and fiber optics, Ensure after sales service, Reporting and commenting on showroom sales activities, Dealing with all forms of correspondence ( writing letters & emails, taking dictation, minutes of meetings etc), Conducting Team Development and Training sessions, Ensuring adherence to sales targets and monitoring this against the Budget, Provide Customer Service to a level that instills trust & confidence in both employees and products, Deal with incoming invoices / check their validity prior to processing for payment,
  • Ground Staff Full Time

    Manila Internatinal Airport

    Jan 2001 - Oct 2005 -4 yrs, 9 months

    Philippines , Manila

    • Job Details:Major Responsibilities: To provide all necessary information to passenger and make their journey easier and comfortable. Welcome passenger and handling help desk counter Carry out check –in, boarding and disembarkation procedures Promote and sell airline product.
  • Education

    • College Diploma in Bachelor of Science in Computer Engineering major Engineering Management

      AMA Computer College

      Jan 1994 - Jan 1999 - 5 yr

    Skills

    • Microsoft Office
    • Customer Service
    • Customer Service
    • Information Technology (IT)
    • Sales
    • Logistics
    • aviation?airlines
    • shipping and documentation
    • SAP
    • Oracle

    Languages

    • English

      Fluent
    • Arabic

      Beginner
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