Basic Info

Christine Youssef

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Owner at Khan Rustique

Experience Details

Owner

Fashion

Manager

N/A


Company Details

Khan Rustique

Egypt

1-10 employees

Textile and Clothing

www.facebook.com/khanrustique

Dec 2015 to present (1 year)
HR & Office Administrator at Knauf ltd. & Partner

Experience Details

HR & Office Administrator

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Knauf ltd. & Partner (multinational)

Cairo, Egypt

51-100 employees

Engineering Services

www.knauf.com

Feb 2016 to present (10 months)
Personal Assistant at Actis Africa Ltd.

Experience Details

Personal Assistant

Administration

Experienced (Non-Manager)

• Arranging for conferences & meetings [reserve the meeting room & monitor all the facilities, follow up with the schedule..etc]
• Prepare the business travels of the office employees [flight tickets, hotel reservation, transportation, visas, needed papers..]
• Keep track on the overtime of the employees and their annual leaves.
• coordinate with the suppliers of the office concerning
• monitor closely the assets of the office
• Tracing the finances of the office from petty cash and invoices and expense claims.
• Provide detailed reports to the finance department in India concerning all finances of the office and the HR department in South Africa concerning all HR issues related to the office


Company Details

Actis Africa Ltd. (multinational)

Cairo, Egypt

51-100 employees

Business Services - Other

http://www.act.is/content/Home.aspx

Jan 2011 to Mar 2011 (2 months)
Outbound Specialist at Mobinil

Experience Details

Outbound Specialist

Customer Service/Support

Experienced (Non-Manager)

• Supervise the campaigns implementation process that Mobinil runs with outsourced companies
• Coordinate the process of up-selling through VRS and SMS with marketing department and CRM
• Provide detailed reports of the campaign implementation
• Handling all the technical and/or operational problems and issues that may suddenly occur and affect the workaround
• I act as the interface between Mobinil and NTRA


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Consumer Services

www.mobinil.com

Apr 2010 to Nov 2010 (7 months)
Save and retention specialist at Mobinil

Experience Details

Save and retention specialist

Customer Service/Support

Experienced (Non-Manager)

• Retained customers, exceeded the target of retention for termination cases and achieved the target of retention for port out cases through negotiating the customers through tailored or preset offers.
• Solved the customers’ dispute cases through calculating their bills, contacting other departments, or escalating to my superiors
• Maintaining good level of awareness of the competitors’ offers and products
• Designing special offers for high value customers
• Answer inquiries and work closely with other functions and departments such as national sales and customer service representatives to ensure customer satisfaction
• Responsible for training the new hires on job requirements


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Consumer Services

www.mobinil.com

Jan 2008 to Apr 2010 (2 years 3 months)
Customer service representative at Mobinil

Experience Details

Customer service representative

Customer Service/Support

Entry Level

• Best agent in the call center, for more than 1 month.
• Dealing with a variety of customers
• Fully understanding and adhering to company policies and procedures that generate personal and professional credibility and trust.
• Full understanding of both individual and company objectives to achieve them efficiently and effectively.


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Consumer Services , Telecommunications

www.mobinil.com

Nov 2006 to Dec 2007 (1 year 1 month)

Achievements


i've achieved to open my own online art gallery Khan Rustique i have achievements in being a part of developing the community through volunteering

Education

BSc in Business Administration

Education Details

BSc

Business Administration

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2001 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

notre dame des apotres

Egypt

2001

A / Excellent / 85 -100%

N/A

notre dame des apotres
2001

Training and Courses

Training/Course Details

Pattern Making

Oct 2014

Fashion and Design Center of Egypt

N/A

Training/Course Details

Fashion illustration

Jan 2015

Art Square

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Actis Africa Ltd.AdministrationArabicBusiness AdministrationBusiness Services - OtherCommunicatorConsumer ServicesCreativeCustomer RelationsCustomer ServiceCustomer Service RepresentativeCustomer-orientedEngineering ServicesEnglishFashionFashion IllustrationHRHR & Office AdministratorHuman ResourcesKnauf Ltd. & PartnerOutbound SpecialistOwnerPattern MakingPersonal AssistantProblem SolverSave And Retention SpecialistSocial MediaSupportTeam PlayerTelecommunicationsTextile And Clothing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Customer Relations

Customer Relations

: Expert

: Extreme - I love it!

:

3-5 years

HR

HR

: Advanced

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Administration

Administration

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Customer-oriented, Creative, Problem Solver, Team Player

Online Presence

www.facebook.com/christinehenry66www.twitter.com/christomanicwww.setmencairo.blogspot.comwww.facebook.com/khanrustique

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