Christine Raouf Farag

Technical Support EngineerFull Time

• Job Details:-Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. - Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers. - Applies technical support expertise to resolve customer issues. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, remote maintenance calls, internal and field EMC employees, Chat and Web support calls. - Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. - Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems. - Writes KB articles for technical issues and how to solve them. - Communicates with customers in English and French.

Javascript Software EngineerFull Time

• Job Details:Master of Things (MoT) is an M2M visual IDE that introduces plug & play concepts into the Internet of Things world. MoT overcomes the main obstacle faced by industry experts and industrial engineers. It provides an easy and standard way to collect data from various sensors and makes the sensors data available inside its visual application development environment. My work duties were: - Building and designing the architecture of the MoT Platform architecture. - Building the initial database design using MySQL. - Building front end features using javascript. - Cooperating with back end developers using Node.JS. - Testing new features.