
Christina Adel Besharah
Senior Business Analyst at Gate
Maadi, Cairo, EgyptWork Experience
Senior Business AnalystFull Time
Oct 2013 - Present -11 yrs, 9 months
Egypt , Giza
- Job Details:• Planning all Business analysis activities. • Communicating with customers to identify their business needs and business case. • Eliciting and analyzing customer business and system requirements. • Writing the functional requirements section of the proposals. • Conducting business process modeling and identifying system actors and scenarios. • Defining system context and identifying system features, functions, or components. • Documenting all requirements analysis documents – BRD, SRS, etc. • Validating and evaluating alternative business solutions. • Conducting gap analysis and integration level between existing and new systems. • Negotiating requirements and reconcile different needs from various stakeholders. • Obtaining customer sign-off on written requirements document. • Managing, solving and analyzing change requests. • Supervising development and testing of project to ensure customer satisfaction. • Validating with the stakeholders to ensure requirements are correct, complete, and up-to-date.
Oracle Team Leader Full Time
Apr 2012 - Oct 2013 -1 yr, 6 months
Egypt , Giza
- Job Details:• Provide support, coaching and mentoring the technical support Team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards. • Ensure the technical support team delivers a professional, customer focused and high performing development service in line with agreed service scope and service levels. • Assist the team members to enhance their skills. • Support and maintain old projects and fix bugs. • Works with project managers to develop project scope, work breakdown, schedule and resource plans, identifies risk, monitors and reports project progress. • Communicate with clients and meet clients’ requirements and satisfaction. • Promote good practices; standards and compliance to standards with all aspects of system / software design and integration. • Maintain and continually improve application and software delivery methods and standards across all the projects. • Recommend and assist with developing improvements around new business requirements, processes, tools, standards and the overall quality of work produced by the Applications Development team. • Participate in explaining and presenting system design, functional requirements and documentation to technical and non-technical users. • Ensure that unit and systems testing are undertaken to required standards and work with the Testing function to ensure that ongoing releases of code / solution’s meet agreed requirements and are fit for purpose. • Work with the Business Analysis team to refine and assess business and functional requirements and specifications. • Develop and maintain professional credible relationships with key stakeholders, including relevant third parties and strategic suppliers. • Bring to the attention of managers any matters relating to the health and safety of both staff and customers.
Senior Oracle Developer Full Time
Jul 2010 - Mar 2012 -1 yr, 8 months
Egypt , Giza
- Job Details:• Developing using Oracle Forms and Reports using Agile technique. • Ensures coding, design, quality and compliance standards are being met. • Ensures development processes and procedures are being followed and is responsible for timely completion of the development phase of project. • Provide regular status updates to supervisor outlining the status of all ongoing activities of the system. • Good knowledge in Oracle Business Intelligence. • Good Knowledge in Oracle Application Server (installation and configuration). • Excellent knowledge in Medical, life and general insurance field. • Good background in General Accounting.
Junior Oracle Developer Full Time
Sep 2008 - Jul 2010 -1 yr, 10 months
Egypt , Giza
- Job Details:- Developing using Oracle forms and reports.
Junior Oracle Developer Full Time
Middle East Information Technology
May 2007 - Sep 2008 -1 yr, 4 months
Egypt , Cairo
- Job Details:- Developing using Oracle Forms and Reports builder. - Communicate with Quality control team to maintain old modules and fix bugs. Fix and check failed test cases which generated from black-box testing by quality control team. - Good knowledge and Appling CMMI Process. Apply and use CMMI process in Project Development and Peer Review phases. Knowledge in CMMI 2 phases “Project Management, Quality Assurance, and Configuration Management”. - Good knowledge in ERP Financial Application (AP, AR, GL, Cash Management, Purchasing, Order Management, Inventory) Develop Purchasing module. Design and develop order management module. Fixing bugs in (AR, AP, Cash management, Inventory, GL) and modules integration.
Software ImplementerFull Time
Oracom Technology System
Jan 2007 - May 2007 -4 months
Egypt , Cairo
- Job Details:Implement HP OpenView Service Desk 4.5.
Education
Bachelor's Degree in Computer Science
Modern Academy for Engineering and Technology (MIS)Jan 1999 - Jan 2004 - 5 yr
High School - Thanaweya Amma
El Sanawia BanatJan 1999
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Certified Business Analysis Professional, CBAP
IIBA·2014Developing Use Cases
IConsult·2014Test Design and techniques
SECC·2014Test Process
SECC·2014Test Automation
SECC·2014Managing Service Operation
SECC·2013Managing Service Agreement
SECC·2013Software Project Management
SECC·2013ITIL Foundation - SECC
2012ITIL Foundation
SECC·2012Product development 1 in CMMI process
SECC·2012Decision Making
Orascom Training Center·2011MCIT Scholarahip
Orascom Training Center·2006Oracle DB 10g Administration || - OCP
2006Oracle DB 10g Administration | - OCA
2006Oracle 10g program with PL/SQL - OCA
2006Oracle 10g Forms Developer - OCP
2006