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Christina Adel Besharah

Senior Business Analyst at Gate

Maadi, Cairo, Egypt

Work Experience

Gate

  • Senior Business AnalystFull Time

    Oct 2013 - Present -11 yrs, 9 months

    Egypt , Giza

    • Job Details:• Planning all Business analysis activities. • Communicating with customers to identify their business needs and business case. • Eliciting and analyzing customer business and system requirements. • Writing the functional requirements section of the proposals. • Conducting business process modeling and identifying system actors and scenarios. • Defining system context and identifying system features, functions, or components. • Documenting all requirements analysis documents – BRD, SRS, etc. • Validating and evaluating alternative business solutions. • Conducting gap analysis and integration level between existing and new systems. • Negotiating requirements and reconcile different needs from various stakeholders. • Obtaining customer sign-off on written requirements document. • Managing, solving and analyzing change requests. • Supervising development and testing of project to ensure customer satisfaction. • Validating with the stakeholders to ensure requirements are correct, complete, and up-to-date.
  • Oracle Team Leader Full Time

    Apr 2012 - Oct 2013 -1 yr, 6 months

    Egypt , Giza

    • Job Details:• Provide support, coaching and mentoring the technical support Team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards. • Ensure the technical support team delivers a professional, customer focused and high performing development service in line with agreed service scope and service levels. • Assist the team members to enhance their skills. • Support and maintain old projects and fix bugs. • Works with project managers to develop project scope, work breakdown, schedule and resource plans, identifies risk, monitors and reports project progress. • Communicate with clients and meet clients’ requirements and satisfaction. • Promote good practices; standards and compliance to standards with all aspects of system / software design and integration. • Maintain and continually improve application and software delivery methods and standards across all the projects. • Recommend and assist with developing improvements around new business requirements, processes, tools, standards and the overall quality of work produced by the Applications Development team. • Participate in explaining and presenting system design, functional requirements and documentation to technical and non-technical users. • Ensure that unit and systems testing are undertaken to required standards and work with the Testing function to ensure that ongoing releases of code / solution’s meet agreed requirements and are fit for purpose. • Work with the Business Analysis team to refine and assess business and functional requirements and specifications. • Develop and maintain professional credible relationships with key stakeholders, including relevant third parties and strategic suppliers. • Bring to the attention of managers any matters relating to the health and safety of both staff and customers.
  • Senior Oracle Developer Full Time

    Jul 2010 - Mar 2012 -1 yr, 8 months

    Egypt , Giza

    • Job Details:• Developing using Oracle Forms and Reports using Agile technique. • Ensures coding, design, quality and compliance standards are being met. • Ensures development processes and procedures are being followed and is responsible for timely completion of the development phase of project. • Provide regular status updates to supervisor outlining the status of all ongoing activities of the system. • Good knowledge in Oracle Business Intelligence. • Good Knowledge in Oracle Application Server (installation and configuration). • Excellent knowledge in Medical, life and general insurance field. • Good background in General Accounting.
  • Junior Oracle Developer Full Time

    Sep 2008 - Jul 2010 -1 yr, 10 months

    Egypt , Giza

    • Job Details:- Developing using Oracle forms and reports.
  • Junior Oracle Developer Full Time

    Middle East Information Technology

    May 2007 - Sep 2008 -1 yr, 4 months

    Egypt , Cairo

    • Job Details:- Developing using Oracle Forms and Reports builder. - Communicate with Quality control team to maintain old modules and fix bugs.  Fix and check failed test cases which generated from black-box testing by quality control team. - Good knowledge and Appling CMMI Process.  Apply and use CMMI process in Project Development and Peer Review phases.  Knowledge in CMMI 2 phases “Project Management, Quality Assurance, and Configuration Management”. - Good knowledge in ERP Financial Application (AP, AR, GL, Cash Management, Purchasing, Order Management, Inventory)  Develop Purchasing module.  Design and develop order management module.  Fixing bugs in (AR, AP, Cash management, Inventory, GL) and modules integration.
  • Software ImplementerFull Time

    Oracom Technology System

    Jan 2007 - May 2007 -4 months

    Egypt , Cairo

    • Job Details:Implement HP OpenView Service Desk 4.5.
  • Education

    • Bachelor's Degree in Computer Science

      Modern Academy for Engineering and Technology (MIS)

      Jan 1999 - Jan 2004 - 5 yr

    • High School - Thanaweya Amma

      El Sanawia Banat

      Jan 1999 

    Skills

    • Oracle Forms
    • Oracle Reports
    • Microsoft Visio
    • Business Analysis
    • Problem Solving
    • Team Coashin
    • Microsoft Project

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Certified Business Analysis Professional, CBAP

      IIBA·2014
    • Developing Use Cases

      IConsult·2014
    • Test Design and techniques

      SECC·2014
    • Test Process

      SECC·2014
    • Test Automation

      SECC·2014
    • Managing Service Operation

      SECC·2013
    • Managing Service Agreement

      SECC·2013
    • Software Project Management

      SECC·2013
    • ITIL Foundation - SECC

      2012
    • ITIL Foundation

      SECC·2012
    • Product development 1 in CMMI process

      SECC·2012
    • Decision Making

      Orascom Training Center·2011
    • MCIT Scholarahip

      Orascom Training Center·2006
    • Oracle DB 10g Administration || - OCP

      2006
    • Oracle DB 10g Administration | - OCA

      2006
    • Oracle 10g program with PL/SQL - OCA

      2006
    • Oracle 10g Forms Developer - OCP

      2006
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