Christina Amir Fahmy

Customer Service AgentFull Time

• Job Details:Responsible for handling inquires about the bank's products , which include both of assets and liabilities ,such as Loans , accounts, credit cards, CD’S and TD’S , solve customer problems in both cash and deposit process and purchase orders through the bank channels which are internet banking , ATMS, Branches , IVR, smart wallet , update customers data on the systems, deliver their issued cards and missed statements, assign their requests ,complains ,tasks to the concerned department, and sell products of the bank if needed.

Corporate Onile banking Officer (Corporate Sector)Full Time

• Job Details:Responsible for creating the online profiles for the companies as per their categories such as BB small , BB medium , BB large company, corporate or SRG , through specific permissions on fusion banking corporate customers (FBCC SYSTEM-CIB BUSINESS ONLINE) to access their accounts (viewing the balances-Inputting –verifying –authorize the transactions )through online portals to deal with their cash and trade transactions. Enable transferring salaries through Payroll and ACH systems for payroll transaction internally and externally, Enable the subscribed companies to pay their governmental bills through (Corporate Payment System) CPS System which access E-Finance accounts. Updating and modifying the permissions to the online users through requests and secure emails. Transfer between accounts through OTP mechanism, and that's after reviewing the company's paper such as the contract, matrix and the commercial registers.

customer service representative at DCU unit (Retail Sector)Full Time

• Job Details:Responsible for making outbound calls for both retail and corporate customers to update their data on the system via the phone call or via the nearest branch. Follow the process to deliver the issued DR/CR cards and update customer’s data, as per their assigned requests from Call Center after verification, and assign a daily sheet for the replacement cards and the reprint requests, close the daily sheets to be sent to the courier.