Basic Info

Christeen Kamal

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

High value customer service at Orange

Experience Details

High value customer service

Customer Service/Support

Entry Level

Customer call center for high value customers


Company Details

Orange (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2017 to present (8 months)
Plant Manager Secertary at Sunny Pharmaceutical

Experience Details

Plant Manager Secertary

Administration

Experienced (Non-Manager)

 Review the incoming and outgoing reports and follow-up of the archives.
 Follow up attendance,vacancis and overtime times for Some departments, such as Engineering management, Supplychain management and Financial management on Comsys system.
 Summarize the topics listed for presentation to the manager, the appropriate management and display it.
 Prepare the agenda for the manager appointments and answer phones.
 Edit correspondence required by business in Arabic or English language.
 Creating Purchase Requisitions on the system and follow up it with the purchase department.
 Receiving ISO documents, change it and follows it with the Quality department.
 Helping in any other administration work.


Company Details

Sunny Pharmaceutical

Egypt

More than 1000 employees

Health, Wellness and Fitness

sunnypharma.org.eg

Mar 2014 to Oct 2015 (1 year 7 months)
Receptionist at Sunny Pharmaceutical

Experience Details

Receptionist

Customer Service/Support

Experienced (Non-Manager)

 Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
 Directs visitors by maintaining employee and department directories; giving instructions.
 Maintains security by following procedures; monitoring logbook; issuing visitor badges.
 Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
 Maintains safe and clean reception area by complying with procedures, rules, and regulations.
 Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
 Contributes to team effort by accomplishing related results as needed.


Company Details

Sunny Pharmaceutical

Egypt

More than 1000 employees

Health, Wellness and Fitness

Sunnypharmaceutical.org.eg

Oct 2013 to Mar 2014 (5 months)
Secertary at National Research Center

Experience Details

Secertary

Writing/Editorial

Entry Level

N/A


Company Details

National Research Center (multinational)

Giza, Egypt

More than 1000 employees

Research

N/A

Nov 2012 to Mar 2013 (4 months)
Call center agent at Etisal-Masr

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

 Customer service for English & Arabic queries.
 Assist customers with their queries and complaints.
 Help customers to solve their problems with their phone lines


Company Details

Etisal-Masr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

May 2012 to Aug 2012 (3 months)

Education

College Diploma in Human Resource Management

Education Details

College Diploma

Human Resource Management

British University of Wales, Egypt

A / Excellent / 85 -100%

N/A

N/A

British University of Wales
2012 - 2012
College Diploma in Human Resource Management

Education Details

College Diploma

Human Resource Management

Cairo University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Cairo University
2012 - 2012
Bachelor of Arts in Arts Fsculty , Documents,Libraries&Information Technology Department

Education Details

Bachelor of Arts

Arts Fsculty , Documents,Libraries&Information Technology Department

Cairo University, Egypt

C / Good / 65 - 75%

I have studied the ranking system libraries and also documents and documentation specializing in the documentation section, who learned the study of documents and achieve

N/A

Cairo University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Haram Secondry Shcool

Egypt

2007

A / Excellent / 85 -100%

N/A

El-Haram Secondry Shcool
2007

Training and Courses

Training/Course Details

Engilsh Conversatin

Sep 2010

Mininstry of Defense Language Inistitute

N/A

Training/Course Details

Human Resource

Nov 2012

Canadian Association of Dr. Ibrahim Fiky.

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicArts Fsculty , Documents,Libraries&Information Technology DepartmentCall Center AgentColoringCommunicatorComputerCookingCustomer ServiceCustomer ServiseEditorialEngilsh ConversatinEnglishEtisal-MasrGermanHard WorkerHealth, Wellness And FitnessHigh Value Customer ServiceHuman ResourceHuman Resource ManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNational Research CenterOracleOrangePlant Manager SecertaryReadingReceptionistResearchSecertarySecretarySocialSupportSupportiveTeam PlayerTelecommunicationsTravlingWritingWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Computer

Computer

: Intermediate

: Extreme - I love it!

:

More than 7 years

Oracle

Oracle

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Secretary

Secretary

: Advanced

: Medium

:

1-3 years

Customer servise

Customer servise

: Advanced

: Medium

:

Less than 1 year

Writing and Editing

Writing and Editing

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Social, Team Player, Supportive

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