Chinchu Anilkumar

Work Experience

Oracle Cerner

Jan 2023 - Present -2 yrs, 6 months

Job Details:Performed troubleshooting backend of downtime applications using Millennium troubleshooting tools, Putty, shadowing end users and testing workflows. Performed troubleshooting investigations via backend methods by capturing logs, investigating issues using Linux, querying tables using SQL, updating database fields and cycling servers. Involved in operational support activities of team 724 apps and familiar with Linux commands, SQL and ITIL. Effectively communicated with clients and internal stakeholders verbally and in writing forms. Responsible for documenting worklog notes, activities, resolution, internal wikis and drag and drop articles. Assisted in escalated issues to support engineers and leadership team. Assisted the management to follow-up with the team to ensure SLA compliance and prompt updates are guaranteed for high priority clients. Familiar with the workflow of US healthcare, electronic medical records, and applications like PowerChart, Connect Nursing etc. Familiar with the concept of HIPAA and CHIA and educated the team regarding protected health information.

Tata Consultancy Services

Jan 2021 - Jan 2023 -2 yrs

Job Details:Assisted in developing optimized queries, views, triggers and maintaining high standards of data quality and integrity. Worked in pharmacovigilance domain and maintaining effective communication with customers to understand business requirements. Identified vulnerabilities and opportunities in all areas of existing process. Involved in application support and server monitoring and health check of ARIS suite of applications. Mastered case processing workflow (IRT, ARISg, OST, Neos), validation concept, XML submission and ack receiving and provided hands-on training and constant support to teams of over 50 internal customers. Prepared training materials and documentations for customers and new hires. Handled the role of shift lead and managed associate leaves and rotational shift allocation and actively monitored performance to achieving KPI compliance. Worked with problem management, reporting and datamart team for root cause analysis of high priority alerts and incidents. Assisted in implementing the concept of silver, bronze and gold SLA to achieve customer satisfaction by following ITIL standards.

Bachelor's Degree in Computer Applications
A P J Abdul Kalam Technological University
Jan 2018 - Jan 2020 - 2 yr
Bachelor's Degree in Computer Science
University of Kerala
Jan 2015 - Jan 2018 - 3 yr