Chetan Dudhare

IT Manager

• Job Details:Lead and drive delivery and operations for diverse technology domains within cloud platforms and data centers - storage, data protection/backup, hosting, network data and network security. Ensuring IT service delivery standards align with the information technology services catalogue. Managing team members, setting performance goals, coaching, and fostering growth and development. Ensuring system support documentation is developed and maintained timely. Monitoring usage patterns and proposing improvements for major systems. Identify key performance indicators (KPIs) to measure the success of the IT systems and team performance. Staying updated on new technologies relevant to IT delivery/operations. Plan and manage the budget for IT resources, ensuring cost-effective solutions are implemented. Encourage continuous learning and development within the team by providing access to training programs and certifications. Develop strong relationships with vendors, negotiate contracts, and ensure timely delivery of services and products.

Service Delivery Manager

• Job Details:Oversee the delivery of cloud and infrastructure projects and BAU operations for a leading BFSI client in Australia, managing a team of 140 FTEs offshore/onshore. Provide support services for diverse platforms including public cloud, private cloud, OpenShift, Wintel, Exchange, network data, midrange (Linux/AIX/CentOS), storage, cloud security, and SQL/Oracle DBA & infrastructure monitoring. Facilitate and host governance and leadership meetings to ensure effective communication and decision-making. Enhance resource productivity through the deployment of tools, driving teams towards continuous service improvement (CSI) and automation solutions. Spearhead the initiation of ACSAT, invoicing, and quarterly/yearly revenue projections, while identifying and capitalizing on opportunities to increase revenue. Proactively renegotiate/renew SOW/contracts for existing and prospective opportunities. Successfully transitioned an AUD 4 million time and materials (TNM) infrastructure support project into a 48 million managed services contract.

Operations Lead

• Job Details:Manage team of 80 global service desk and EUC engineers from various technology disciplines, ensuring a swift restoration of services. Experience managing multiple million-dollar critical transition accounts and preparing essential documents such as transition plans, communication & risk mitigation plans, RAID, and RACI. Successfully transitioned projects to delivery centers in India and the Philippines.