CZ

Cherry Zaw

Waiter at Unni’s Restaurant

Dubai, United Arab Emirates

Work Experience

  • Waiter

    Unni’s Restaurant

    Mar 2023 - Present -2 yrs, 2 months

    Thailand

    • Job Details:Greet guests with a friendly attitude and guide them through the menu, offering recommendations on traditional Mexican dishes and beverages. Take accurate food and drink orders and enter them into the POS system. Serve meals and drinks promptly, ensuring correct presentation and order accuracy. Ensure guest satisfaction by checking on tables regularly and responding to any special requests or concerns. Maintain cleanliness and organization of the dining area, including setting and clearing tables. Collaborate with kitchen and bar staff to ensure smooth service flow. Handle billing, process payments, and thank guests to encourage repeat visits. Follow hygiene, safety, and service standards at all times.
  • Administrative Coordinator

    Novotel Hotel

    Jan 2017 - Nov 2021 -4 yrs, 10 months

    Myanmar

    • Job Details:Handle phone calls, emails, and in-person inquiries from guests, vendors, and staff professionally and efficiently. Maintain organized records of bookings, reports, invoices, and internal documents. Assist in scheduling meetings, preparing reports, and managing office supplies. Coordinate communication between departments such as housekeeping, front desk, and food & beverage. Support HR-related tasks including file management, scheduling interviews, and onboarding documents. Help in event planning and guest services coordination when required. Ensure smooth day-to-day administrative operations within the hotel office. Provide exceptional customer service and follow up on guest feedback or complaints when directed.
  • Customer Service

    Holiday Hotel

    Jan 2014 - Dec 2016 -2 yrs, 11 months

    Myanmar

    • Job Details:Greet guests warmly and professionally upon arrival. Assist with check-in and check-out procedures efficiently. Handle guest inquiries, requests, and complaints with patience and professionalism. Provide information about hotel amenities, local attractions, and travel arrangements. Coordinate with other departments (housekeeping, maintenance, food & beverage) to fulfill guest needs. Maintain accurate records of guest interactions and feedback. Promote hotel services and upsell upgrades when appropriate. Follow hotel policies to ensure guest safety, comfort, and satisfaction.
  • Education

    • Diploma in Project Management

      Strategy First University (SFU)

      Jan 2019 - Jan 2022 - 3 yr

    • Bachelor's Degree in Civil Engineering

      West Yangon Technological University (WYTU)

      Jan 2005 - Jan 2010 - 5 yr

    Skills

    • Customer Service
    • Project Management
    • Public Relations
    • Time Management
    • Leadership
    • Critical Thinking
    • Teamwork
    • Effective communication

    Languages

    • English

      Fluent
    • Burmese

      Fluent
    • Thai

      Beginner
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