CZ
Cherry Zaw
Waiter at Unni’s Restaurant
Dubai, United Arab EmiratesWork Experience
Unni’s Restaurant
Mar 2023 - Present -2 yrs, 2 months
Thailand
- Job Details:Greet guests with a friendly attitude and guide them through the menu, offering recommendations on traditional Mexican dishes and beverages. Take accurate food and drink orders and enter them into the POS system. Serve meals and drinks promptly, ensuring correct presentation and order accuracy. Ensure guest satisfaction by checking on tables regularly and responding to any special requests or concerns. Maintain cleanliness and organization of the dining area, including setting and clearing tables. Collaborate with kitchen and bar staff to ensure smooth service flow. Handle billing, process payments, and thank guests to encourage repeat visits. Follow hygiene, safety, and service standards at all times.
Novotel Hotel
Jan 2017 - Nov 2021 -4 yrs, 10 months
Myanmar
- Job Details:Handle phone calls, emails, and in-person inquiries from guests, vendors, and staff professionally and efficiently. Maintain organized records of bookings, reports, invoices, and internal documents. Assist in scheduling meetings, preparing reports, and managing office supplies. Coordinate communication between departments such as housekeeping, front desk, and food & beverage. Support HR-related tasks including file management, scheduling interviews, and onboarding documents. Help in event planning and guest services coordination when required. Ensure smooth day-to-day administrative operations within the hotel office. Provide exceptional customer service and follow up on guest feedback or complaints when directed.
Holiday Hotel
Jan 2014 - Dec 2016 -2 yrs, 11 months
Myanmar
- Job Details:Greet guests warmly and professionally upon arrival. Assist with check-in and check-out procedures efficiently. Handle guest inquiries, requests, and complaints with patience and professionalism. Provide information about hotel amenities, local attractions, and travel arrangements. Coordinate with other departments (housekeeping, maintenance, food & beverage) to fulfill guest needs. Maintain accurate records of guest interactions and feedback. Promote hotel services and upsell upgrades when appropriate. Follow hotel policies to ensure guest safety, comfort, and satisfaction.
Education
Diploma in Project Management
Strategy First University (SFU)Jan 2019 - Jan 2022 - 3 yr
Bachelor's Degree in Civil Engineering
West Yangon Technological University (WYTU)Jan 2005 - Jan 2010 - 5 yr
Skills
Languages
English
FluentBurmese
FluentThai
Beginner