Cherif Ali Hamdi

Information Technology Project ManagerFull Time

• Job Details:1. Strategic IT / IS Planning 2. Leadership and Management 3. Project Management 4. Supplier Management 5. System Integrity, Data Protection and Security 6. Financial Management

Head of Information Technology DepartmentFull Time

• Job Details:1. Coordinate system development tasks to include design, integration and formal testing 2. Oversees all transitions into production 3. Develop and complete actions in system specifications, technical and logistical requirements and other disciplines 4. Create and maintain programmatic and technical documentation to insure efficient planning and execution 5. Manage and document system configurations 6. Managing and monitoring all installed systems and infrastructure 7. Installing, configuring, testing and maintaining operating systems, application software and system management tools 8. Ensuring the highest levels of systems and infrastructure availability 9. Proactively ensure the highest levels of systems and infrastructure availability 10. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes 11. Maintain security, backup, and redundancy strategies 12. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks 13. Participate in the design of information and operational support systems 14. Provide 2nd and 3rd level support 17.Liaise with vendors and other IT personnel for problem resolution

Remote Site Support EngineerFull Time

• Job Details:Provide an efficient high quality IT supports service to the users of the Organizations PC’s and corporate computer systems. 2. Provide telephone and on-site support to IT Users within the Organization and to provide off-site support 3. This support encompasses both PC/network hardware and software (MS Office products, Citrix, MS Operating Systems, and administrative systems etc.). 4. To liaise with technical support agencies and external suppliers (hardware and software) as appropriate, to report problems that could not be resolved locally, and implement recommended solutions. 5. To maintain accurate documentation of backups, maintenance tasks and procedures carried out on the Organizations IT systems. 6. To log calls on the Organization IT Service Desk system, and to update calls as action is taken. 7. To provide users with up-to-date information regarding on-going fault calls. 8. Assist with the development of the IT infrastructure including the installation of standard computer equipment and distribution of equipment within the Organization. 9. To assist senior IT staff in their duties, when requested to do so. 10. To actively participate in the implementation of the Organization’s IT Projects. This may involve cross-site and off-site working and will include, but is not restricted to: i. Configuring PC’s / servers / IT hardware ii. Install network components. iii. Install software on PC’s/servers as instructed. 11.Support the maintenance of the Asset Database by updating with Details of new hardware installed. 12. To document all work undertaken in carrying out duties. 13. To train and support junior staff as required. 14.To assist in providing the departments on-call service 15.To use initiative to identify all possible opportunities to anticipate, support and streamline the work and responsibilities of the IT Department 16. To priorities all incoming work on a daily basis, including responding quickly and appropriately to urgent/important issues. 17. To follow agreed action plans and outstanding issues which emerge from the IT Department Team meetings. 18. To perform any other duties as required by the Support Services Manager. 19. Preparing Test Cases and Test Scenarios (Upgrading operating system from XP To Win 7). 20. Developing and executing different manual and automated testing to ensure product is up to the standards of quality. 21. Tracing bugs till closure (By escalating it to the WinCash Vendor).