Cherif Raouf

Work Experience

Orange Business Support

Jun 2023 - Present -2 yrs, 1 month

Job Details:Responsible for all kind of access for all Orange OBS tools and applications for all users all over the world. Level 1 and Level 2 support for some of Orange applications. Audit responsible for more than once every half (6 months). Handling all French and English users’ applications issues. Provide excellent user satisfaction. Time management. Achieving my KPI and SLA.

Orange Business Support

Jun 2020 - Jun 2023 -3 yrs

Job Details:Responsible for the reunion land and COI area. Analyze all claims and investigate thoroughly using relevant tools. Ensure all requests are resolved in a timely manner. Contact customers by phone to try to settle claims/resolve issues in a more personalized manner. Give relevant compensations and goodwill gestures according to legal guidelines and company’s guidelines. Provide excellent customer satisfaction. Communicate information about products and services to customers.

Eraya Insurance Brokerage

Air France-KLM Airlines

Job Details:Give clear answers to clients on any coverage or billing questions including information on rate fluctuations or policy changes to ensure full understanding. Update policy changes on customer accounts in our book of business and inform clients about policy changes according to regulations. Gather all documentation needed for reporting a claim and contact an adjuster to process it against a current policy.

Bachelor's Degree in French Section
The Higher Institute of languages and translations
Jan 2013 - Jan 2017 - 4 yr