Basic Info

Chadi Al Abbassy

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Production Stage Manager at Cairo Jazz Festival

Experience Details

Production Stage Manager

Media/Journalism/Publishing, Operations/Management, Creative/Design/Art

Manager

Cairo Jazz Festival is the first annual international jazz music festival aims to widespread Jazz to reach more people not only as a music genre but as a thought and a life experience with its ideas, freedom of expression and innovation. The festival managed to maintain a reputation of presenting the best of the world’s Jazz.

- Working with a larger team that includes artistic director, production and sound/lighting technicians.
- Working venue staff to plan set design, scene changes, sound and lighting according to different artist performances.


Company Details

Cairo Jazz Festival

Cairo, Egypt

51-100 employees

Media Production , Entertainment , Music

http://www.cairojazzfest.com/

Oct 2015 to present (2 years 3 months)
Freelance Photographer at Self-Employed

Experience Details

Freelance Photographer

Creative/Design/Art

Manager

I started doing photography as a freelance back in 2014 and since then I've been providing professional photography coverage for corporate events, seminars and conferences along with covering music live events.

I have been working with different companies and organizations like Google MENA, Embassy of Georgia in Egypt, and others.

samples of my work can be found on my portfolio below,

http://chadi.portfoliobox.net


Company Details

Self-Employed

Egypt

N/A

Media Production

http://chadi.portfoliobox.net

Apr 2014 to present (3 years 9 months)
Owner / Video Production Specialist at CG Media Production

Experience Details

Owner / Video Production Specialist

Creative/Design/Art

Manager

Since starting doing freelance photography back in 2014 I started doing couple of small video productions for various clients in Cairo and Alexandria, started CG Media Production for a more professional production for different clients doing events coverage, promotional videos and motion graphics on a small scale.

Sample of my work can be found by following the link below,

http://chadi.portfoliobox.net/videopreviews
http://facebook.com/cgmediaproduction


Company Details

CG Media Production

Egypt

1-10 employees

Media Production

https://www.facebook.com/CGMediaProduction/

Apr 2014 to present (3 years 9 months)
Photographer / Videographer at Ekuep

Experience Details

Photographer / Videographer

Media/Journalism/Publishing

Experienced (Non-Manager)

Based in Khobar, Saudi Arabia Ekuep is the first online store in the Middle East which caters to the foodservice industry in the region. Our store sells kitchen equipment, restaurant equipment, and food service equipment. The products are all commercial-grade and from the best brands in the world.


Company Details

Ekuep (multinational)

Khobar, Saudi Arabia

101-500 employees

Food and Beverage Production, Food Services/Restaurants/Catering

www.ekuep.com

Oct 2017 to present (3 months)
Audio Engineer at Chestnut Learning

Experience Details

Audio Engineer

Creative/Design/Art

Experienced (Non-Manager)

Chestnut is an educational technology startup with offices in Windsor, UK and Cairo, Egypt. We have over 200 staff members who are working on creating digital educational products for K-12 students.

Our mission is to educate the world.

My job is to handle everything audio related from recording, editing and mastering until our final product / output is released.


Company Details

Chestnut Learning (multinational)

Cairo, Egypt

101-500 employees

E-Learning

www.chestnut.com

Nov 2016 to Sep 2017 (10 months)
Senior Tier II Technical Support (UK Account) at Vodafone International Services

Experience Details

Senior Tier II Technical Support (UK Account)

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

- Acting as a 2nd line providing support for both 1st line agents from Egypt, UK & India.
- Providing Tier-II level technical support for Android OS, Blackberry OS, and iOS devices.
- Tier-II level technical support for Vodafone Sure Signal and mobile broadband devices.
- Responsible for creating fault tickets and following up on Vodafone UK network towers /
cells via network monitoring system.
- Up-skilling and providing training for Web-chat / Online Support 1st Line agents.
- Handling and generating daily and monthly NPS / performance reports.
- Providing off-site remote support via LogMeIn Rescue remote-support system.
- Working with / supporting different CRM systems (Crystal ASP / Siebel).
- Providing limited support for Office 360 for business users.
- Responsible for creating / following up on service tickets via (Remedy ticketing system).


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications, Information Technology Services

http://vis.vodafone.com.eg

Nov 2010 to Mar 2014 (3 years 4 months)
Network Back Office Support (Australian Account) at Vodafone International Services

Experience Details

Network Back Office Support (Australian Account)

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

-Support function for the AU Technical team in Egypt.
-Responsible for handling and collecting all network issue samples from AU agents.
-Responsible for creating and following up on network service tickets via (Siebel system).
-Following up with Au Network Team to announce network faults and outages.
-Communicating faults with AU technical floor to maintain customers' expectations and SLA.
-Generating network and faults reports and conducting meetings with management and Au network team to follow up on frequent issues.


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://vis.vodafone.com.eg

Mar 2010 to Nov 2010 (8 months)
International Account Adviser (Australian Account) at Vodafone International Services

Experience Details

International Account Adviser (Australian Account)

Customer Service/Support

Entry Level

-Responsible for taking inbound calls from Australian business customers,
troubleshoots & handle technical issues.
-Acting as a technical adviser for Android, iOS and mobile broadband faults.
-Responsible for rising and following up on technical faults via (Remedy ticketing system)
-Moved my way up to became a part of the Back Office team handling technical service requests for the Australian account in Egypt.


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications, Information Technology Services

http://vis.vodafone.com.eg

Sep 2009 to Mar 2010 (6 months)
Tele Sales Agent at Raya Contact Center

Experience Details

Tele Sales Agent

Sales/Retail

Entry Level

A part from Nobel Talk an American based telecommunication company, telesales for both the American and Canadian region.

-Responsible for generating sales leads for the American and Canadian regions via White-pages.
-Making an outbound calls to filtered leads.
-Signing-up successful sales via our online page.
-Following up on exciting customers from previous sales to make sure that the service is up and running accordingly.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Information Technology Services, Telecommunications

http://www.rayacc.com/

Nov 2007 to Apr 2009 (1 year 5 months)

Education

Bachelor's degree in Business Administration in Accounting

Education Details

Bachelor's degree in Business Administration

Accounting, Finance

Future Academy - The Higher Institute For Specialized Technological Studies, Egypt

C / Good / 65 - 75%

N/A

N/A

Future Academy - The Higher Institute For Specialized Technological Studies
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amir El Shoraa'

Egypt

2009

B / Very Good / 75 - 85%

N/A

Amir El Shoraa'
2009
Jobseeker photo

Profile Skills and Keywords

AccountingAdobe After EffectsAdobe LightroomAdobe PhotoshopAdobe Premiere ProArabicAudio EngineerAudio RecordingBusiness DevelopmentBusiness-orientedCateringChestnut LearningCinematographyClassical MusicComicsCreativeCustomer ServiceDesignDrawing & ArtE-LearningEkuepEnglishEntertainmentFinanceFood And Beverage ProductionFood ServicesFreehand DrawingFreelance PhotographerGraphic DesignITInformation Technology ServicesInternational Account Adviser (Australian Account)JournalismLeaderManagementMediaMedia ProductionMicrosoft OfficeMusicNetwork Back Office Support (Australian Account)Owner / Video Production SpecialistPhotographer / VideographerPhotographyPlannerPlaying & Composing MusicPlaying Table TennisProduction Stage ManagerPublishingRestaurantsRetailSalesSenior Tier II Technical Support (UK Account)SocialSoftware DevelopmentSupportTechnical SupportTele Sales AgentTelecommunicationsTrainingVideo EditingVideographyVodafone International Services

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Adobe After Effects

Adobe After Effects

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

5-7 years

Adobe Premiere Pro

Adobe Premiere Pro

: Expert

: High

:

1-3 years

Freehand Drawing

Freehand Drawing

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Photography

Photography

: Expert

: Extreme - I love it!

:

1-3 years

Video Editing

Video Editing

: Expert

: Extreme - I love it!

:

1-3 years

Cinematography

Cinematography

: Expert

: Extreme - I love it!

:

1-3 years

Adobe Lightroom

Adobe Lightroom

: Expert

: Extreme - I love it!

:

1-3 years

Audio Recording

Audio Recording

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Technical Support

Technical Support

: Expert

: High

:

5-7 years

Customer Service

Customer Service

: Expert

: High

:

5-7 years

Video Editing

Video Editing

: Expert

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Photography

Photography

: Expert

: Extreme - I love it!

:

1-3 years

Videography

Videography

: Expert

: Extreme - I love it!

:

1-3 years

Cinematography

Cinematography

: Expert

: Extreme - I love it!

:

1-3 years

Training

Training

: Advanced

: High

:

1-3 years

Graphic Design

Graphic Design

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Business-oriented, Creative, Social

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