Basic Info

Name: Chadi Al Abbassy

Professional Experience: 6 years

Location: Cairo Governorate, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Freelance Photographer, Videographer / Video Editor at Freelancer

Experience Details

Job Title: Freelance Photographer, Videographer / Video Editor

Job Role: Creative/Design/Art

Career Level: Experienced (Non-Manager)

Job Details: I'm currently a professional events coverage photographer along with doing video production for different clients.

You can check my work at:

http://chadi.portfoliobox.net

Company Details

Name: Freelancer

Location: Cairo, Egypt

Size: 1-10 employees

Industries: Media Production

Website: http://chadi.portfoliobox.net

Apr 2014 to present (3 years 3 months)

Stage Manager at Cairo Jazz Festival

Experience Details

Job Title: Stage Manager

Job Role: Media/Journalism/Publishing, Operations/Management

Career Level: Manager

Job Details: Cairo Jazz Festival is the first annual international jazz music festival aims to widespread Jazz to reach more people not only as a music genre but as a thought and a life experience with its ideas, freedom of expression and innovation. The festival managed to maintain a reputation of presenting the best of the world’s Jazz.

I’m responsible for the 2nd main stage.
 Working with a larger team that includes artistic director, production manager and sound/lighting technicians.
 Working venue staff to plan set design, scene changes, sound and lighting according to different artist performances.
 Responsible for overseeing and reviewing technical riders of each artist to follow on-stage equipment, including back-line instruments and managing the dismantling afterwards.
 Managing rehearsals and sound checks schedules to record precise timings, for technical aspects such as sound, lighting, any pyrotechnics and the entrance/exit of musicians to the stage.
 Ensuring that all performance cues are exactly on time during the live performance making sure that the show does not overrun.

Worked as a Stage Manager for the following artists / groups:

Michelle Rounds (Australia)
Souad Massi (Algeria)
Norbert Schneider (Austria)
Todd Marcus Quintet (USA)
Elisa Rodrigues Quartet (Portugal)
L'Hijaz Car (France)
Nour Ashour Project (Egypt)

Company Details

Name: Cairo Jazz Festival (multinational)

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Media Production

Website: http://www.cairojazzfest.com/

Oct 2015 to present (1 year 9 months)

Audio Engineer at Chestnut Learning

Experience Details

Job Title: Audio Engineer

Job Role: Creative/Design/Art

Career Level: Experienced (Non-Manager)

Job Details: Chestnut is an educational technology startup with offices in Windsor, UK and Cairo, Egypt. We have over 200 staff members who are working on creating digital educational products for K-12 students.

Our mission is to educate the world.

My job is to handle everything audio related from recording, editing and mastering until our final product / output is released.

Company Details

Name: Chestnut Learning (multinational)

Location: Cairo, Egypt

Size: 101-500 employees

Industries: E-Learning

Website: www.chestnut.com

Nov 2016 to present (8 months)

Senior Tier II Technical Support (UK Account) at Vodafone International Services

Experience Details

Job Title: Senior Tier II Technical Support (UK Account)

Job Role: Customer Service/Support, IT/Software Development

Career Level: Experienced (Non-Manager)

Job Details: - Acting as a 2nd line providing support for both 1st line agents from Egypt, UK & India.
- Providing Tier-II level technical support for Android OS, Blackberry OS, and iOS devices.
- Tier-II level technical support for Vodafone Sure Signal and mobile broadband devices.
- Responsible for creating fault tickets and following up on Vodafone UK network towers /
cells via network monitoring system.
- Up-skilling and providing training for Web-chat / Online Support 1st Line agents.
- Handling and generating daily and monthly NPS / performance reports.
- Providing off-site remote support via LogMeIn Rescue remote-support system.
- Working with / supporting different CRM systems (Crystal ASP / Siebel).
- Providing limited support for Office 360 for business users.
- Responsible for creating / following up on service tickets via (Remedy ticketing system).

Company Details

Name: Vodafone International Services (multinational)

Location: 6th of October, Egypt

Size: More than 1000 employees

Industries: Telecommunications, Information Technology Services

Website: http://vis.vodafone.com.eg

Nov 2010 to Mar 2014 (3 years 4 months)

Network Back Office Support (Australian Account) at Vodafone International Services

Experience Details

Job Title: Network Back Office Support (Australian Account)

Job Role: IT/Software Development, Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: -Support function for the AU Technical team in Egypt.
-Responsible for handling and collecting all network issue samples from AU agents.
-Responsible for creating and following up on network service tickets via (Siebel system).
-Following up with Au Network Team to announce network faults and outages.
-Communicating faults with AU technical floor to maintain customers' expectations and SLA.
-Generating network and faults reports and conducting meetings with management and Au network team to follow up on frequent issues.

Company Details

Name: Vodafone International Services (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: http://vis.vodafone.com.eg

Mar 2010 to Nov 2010 (8 months)

International Account Adviser (Australian Account) at Vodafone International Services

Experience Details

Job Title: International Account Adviser (Australian Account)

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: -Responsible for taking inbound calls from Australian business customers,
troubleshoots & handle technical issues.
-Acting as a technical adviser for Android, iOS and mobile broadband faults.
-Responsible for rising and following up on technical faults via (Remedy ticketing system)
-Moved my way up to became a part of the Back Office team handling technical service requests for the Australian account in Egypt.

Company Details

Name: Vodafone International Services (multinational)

Location: 6th of October, Egypt

Size: More than 1000 employees

Industries: Telecommunications, Information Technology Services

Website: http://vis.vodafone.com.eg

Sep 2009 to Mar 2010 (6 months)

Tele Sales Agent at Raya Contact Center

Experience Details

Job Title: Tele Sales Agent

Job Role: Sales/Retail

Career Level: Entry Level

Job Details: A part from Nobel Talk an American based telecommunication company, telesales for both the American and Canadian region.

-Responsible for generating sales leads for the American and Canadian regions via White-pages.
-Making an outbound calls to filtered leads.
-Signing-up successful sales via our online page.
-Following up on exciting customers from previous sales to make sure that the service is up and running accordingly.