Dina Attia

Freelancer TranslatorFull Time

Editorial AssistantFull Time

• Job Details:Communicate with authors, editors, and reviewers and responding to inquiries by e-mail. Provide information about services, take orders and obtain details of complaints. Determine charges for services requested, collect payments and arrange for billing. Assuring that editorial policies are followed by all users. Performing some checkups on submitted manuscripts (PDF file, manuscript type, duplicate or plagiarism cases). Managing the timeframe of the editorial workflow at all stages. Refer unresolved customer grievances to designated departments for further investigation. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Check to ensure that appropriate changes were made to resolve customers' problems. Managing the internal process of accepted manuscripts (handling materials provided, galley proofs sent, following-up payments).

Admin AssistantFull Time

• Job Details:Prepare purchase orders, memos, letters and other documents, using word processing, spreadsheet, or presentation software. Conduct research, and compile and type statistical reports. Compose responses to correspondence containing routine inquiries by e-mail and faxes. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Organize and maintain file system, and file correspondence, reports and other records. Answer and screen manager's telephone calls, and arrange conference calls. Arrange and coordinate travel schedules and reservations. Greet scheduled visitors and conduct to appropriate area or person. Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities. Attend meetings to do the necessary translation from English to Arabic and vice versa. Supervise and train lower-level clerical staff.