
Dina Hanna Youssef
Administrative Professional at DEUTSCHE GESELLSCHAFT FÜR INTERNATIONALE ZUSAMMENARBEIT (GIZ)
Maadi, Cairo, EgyptWork Experience
Administrative ProfessionalFull Time
DEUTSCHE GESELLSCHAFT FÜR INTERNATIONALE ZUSAMMENARBEIT (GIZ)
May 2017 - Present -8 yrs, 2 months
Egypt , Cairo
- Job Details:• Office Coordination, Office Management and General Coordination: • Developed and updated spreadsheets and databases to track, analyze and report on partners' and grant beneficiaries’ performance in timely submitting their quarter and final reports. • Organizes administrative and logistical aspects of program’s activities, external workshops and trainings. • Identified and recommended changes to existing processes to improve accuracy, efficiency and flow of information within the program. • Participating in the interviewing and selection process for the Administration Department Interns. • Coached new employees on administrative procedures, company policies and performance standards. • Takes over responsibility for GIZ files, EU Fund files and soft copies archive for EU reports and related documents, correspondence. • Supervises and coordinates project support staff and drivers and assign different tasks and transportation requests to them. • Takes over the responsibility of project’s support staff over time calculation and leaves. • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. • Preparation of small procurements. • Prepared packages for shipment, pickup and courier services for prompt delivery to program partners or company's HQ. • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance. • Participated in Project Management team meetings and transcribed meeting minutes . • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors. • Tracked inventory and placed purchase orders to maintain adequate stock levels and encouraged cost-effective solutions. • Executed record filing system to improve document organization and management. • Arranged rapid office equipment repair and maintenance with vendors. • Deputized the responsible colleague in managing work calendar and scheduled appointments, follow up and summarizing meetings action items and travel arrangements for the Head of Program. • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. • Finance and Accounting: • Organizes the daily cash fund and coordinates all related issues with the UD Cluster office in Zamalek’s three offices as follows: • Helps monitor expenses in accordance with the budget. • Helps the monthly financial plans for the office supplies and materials. • Responsible for cash based on the vouchers collected daily. • Reports without delay if the cash holding reaches a minimum level. • Ensures timely and correct handling of invoices according to GIZ rules and regulations. • Responsible for payments of daily office supplies, cleaning materials and refreshments orders. • Responsible for payments of internet and landlines bills and all maintenance related invoices for the UD Cluster Zamalek office.
Office Manager & GM AssistantFull Time
ACME Group
Oct 2016 - Apr 2017 -6 months
Egypt , Cairo
- Job Details:Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders. • Improved office operations by automating client correspondence, record tracking and data communications. • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving Administered yearly budget of $15000 to manage office requirements such as service contracts, postage costs and supply replenishment • Liaised with partners and addressed inquiries, appointment requests and billing questions. • Arranged corporate and office conferences for company employees and guests. • Respond to variety of written or verbal inquiries from internal and external parties for the purpose of providing information and facilitating communication. • Provide general administrative and clerical support including mailing, scanning, faxing, copying and printing to management. • Setting the Administration Department’s yearly budget and acting accordingly. Arrange flight bookings & hotel reservations according to travel agendas and based on company’s budget and procedures. Arrange travel slips. • Following up on suppliers’ invoices with finance department. Maintain office coordination within company or with contractors, suppliers, embassies & consulates. Deal with conferences & event registrations. Responsible for sending domestic & international shipments. Handling meetings schedules arrange meetings requests. • Streamlined office operations by managing customer communications, scheduling payments and tracking records and documents. • Managed five employees (Office Support), supervising messengers and enhancing productivity and efficiency. • Prepared vendor invoices and processed incoming payments. • Managed supervisor itinerary and appointments.
Office ManagerFull Time
The Dental Group
May 2016 - Oct 2016 -5 months
Egypt , Cairo
- Job Details:•Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records. • Solved problems timely and effectively, ensuring customer satisfaction. • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members. • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. • Prepared vendor invoices and processed incoming payments. • Follow office workflow procedures to ensure maximum efficiency. • Maintain files and records with effective filing systems. • Taking care of various administrative tasks (redirecting calls, correspondence, scheduling meetings etc.) • Greet and assist visitors when they arrive at the office. • Monitor office expenditures and handle all office contracts (rent, service etc.)
TelesalesFull Time
CentroGS
Apr 2014 - Nov 2015 -1 yr, 7 months
Egypt , Cairo
- Job Details:•• Working in a sales campaign Direct sales/(B to B) / U.S Account. Selling services on behalf of an American telecommunication company (Time Warner Cable business class) • Leading and managing teams as a delegate team leader, to deliver motivational morning meetings, coaching and problems solving Sessions • Participating in the company's Job fairs and recruitment events to represent the company and create a pool of qualified candidates • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients • Grew business sales through effective cross-selling and exceptional customer service • Performed cold-calling and follow-ups with leads to secure new revenue • Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate, secure new customer relationships and maintained being the campaign top performer.
Education
MBA in Business Administration
ARAB ACADEMY FOR MANAGEMENT, BANKING & FINANCIAL SCIENCES (AAMBFS).Jan 2019 - Jan 2020 - 1 Year
Archaeology in Monuments Restoration
Cairo University (CU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Helwan Secondary SchoolJan 2009
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
PMD
REGIONAL IT INSTITUTE (RITI)·2019Business Writing
American Chamber·2018Supply Chain Fundamentals
Career Advancers·2018English Conversation Course
Reachout(NGO)·2013EDUEgypt Business Process Outsourcing Skills
Information Technology Institute (ITI)·2013Human Resources (HR)
AUC·2013