caroline Edward Farid

Channel Operation Communication -Learning & Developing Specialist- Full Time

• Job Details: Channel Operation Communication -Learning & Developing Specialist- CPO & Work Flow Automation Office Manager Office Management o Manage Communication distribution like business Tenders –sales leads- mails to different Business Lines. o Give support in handling customer calls & complains o Schedule the Business Solutions & CPO business lines meetings. o Review & execute CPO expenses for different business lines. o Manage all customer communication coming through fax. o CPO; BS; business trips reservations. o Training Arrangements ( attendees list preparation, Venue reservation- invitations) o Support Operation in different request through SAP System. o Focal Point for reviewing every customers or partners letters correspondence. o Preparing Partners & Customers letters & correspondences. o Create and route leads to sales team. Answer inbound calls from customers with product inquiries. o Support in all administration work. o Collect rebate, stock reports, sell-out reports, and CPO operation reviews presentations. o Schedule the Business Solutions & CPO-GM meetings. o Collect business reports from different business lines. o Responsible for Am Cham Event Reservation o Prepare Equipment & Supplies Partners Rebate letters. o Prepare check request for Equipment & Supplies Partners Rebate. Partner Communication o Handle all issues related to Customers-Distributors-Resellers ( Training – Events communication- Rebate) o Distributors- partners and Resellers communication. (Meeting invitation - Prepare Equipment & Supplies Partners Rebate letters- Prepare check request for Equipment & Supplies Partners Rebate. o Follow up Rebate process. Event Preparation Role o Year start Xerox Partners Meeting Preparation ( prepare invitation- reservations- certificates- Give aways) o ICT Exhibition ( Invitation- attendance schedule) o Arrange Xerox- CPO Annual Customer Event ( prepare invitation – flight arrangements- Hotel accommodations) o CPO business events preparation. Learning & Developing o Learning & Developing Champion for partners and Employees( responsible for GPP Partner in Egypt)

Paper & Supplies Business Manager AssistantFull Time

• Job Details:o Answering phone calls. o Preparing letters & correspondences. o Responsible for Distributor & Reseller credit notes. o Prepare monthly report for Paper Stock Distributors. o Calculate Distributors Rebate. o Checking & distributing Tender's announcements. o Preparing needed Tender's documents. o Prepare Certificated Agent letters for our Resellers & Distributors. o Processing Paper orders. o Travel & meeting arrangements. o Preparation for different events. o All Secretarial work.

Office ManagerFull Time

• Job Details:o Responsible for all General Manager Duties