Caroline Stephan

Operations Agent

• Job Details:Coordinate daily operations at Teleperformance Dubai for efficient workflow. Implement strategies to optimize processes and enhance efficiency. Manage resources to meet service levels and client expectations. Monitor KPIs to track performance and identify improvements. Resolve escalated issues promptly to ensure client satisfaction. Collaborate across teams to overcome operational challenges. Maintain compliance with policies and regulatory requirements. Foster a positive, team-oriented work environment.

Part-time Lecturer

• Job Details:Deliver German language lectures as scheduled. Prepare lesson plans, learning materials, and assessments aligned with the course objectives. Conduct assessments, tests, and evaluations. Engage students through interactive teaching methodologies. Utilize university's online resources and library & learning centre. Provide feedback to students to support their academic development.

Instructor Team Supervisor

• Job Details:Evaluate instructors and provide constructive feedback. Develop syllabi and establish class objectives. Create original videos for social media promotion. Design detailed lesson plans and deliver engaging lectures. Administer and grade examinations. Support students with academic inquiries and track attendance and grades.