Caroline Karam

Customer Support Representative

• Job Details:Assisted an average of 20 clients daily with inquiries about social service programs. Provided information about available programs and resolved complex case management issues. Gained valuable experience in handling customer interactions with empathy and professionalism. Used Excel to track and analyze client service data, generating weekly reports to support decision-making. Collaborated with the internal support system to log cases, showcasing skills transferable to ERP platforms like Odoo.