CA

Caroline Adel Aziz

Assistant Supervisor Online back office

Cairo, Egypt

Work Experience

  • Assistant Supervisor Online back officeFull Time

    Gezira Travel

    Dec 2014 - Dec 2021 -7 yrs

    Egypt , Cairo

    • Job Details:• Handling worldwide bookings. • Quoting packages for incoming and outgoing clients (hotel reservations, tours, Meet and assist, Transfers…etc. • Handling and solving guest problems in all destinations • Working on different online systems • Dealing with different suppliers • Handling offline requests
  • Sales and operationFull Time

    Gezira Travel

    Oct 2008 - Nov 2014 -6 yrs, 1 month

    Egypt , Cairo

    • Job Details:• Travel abroad to get a new agent as a partner • Prepare reports to advise which agent potential • Getting best offers that we can add it to our tariff • Working hard on public relations
  • Senior Tour operatorFull Time

    Gezira Travel

    Jul 2006 - Oct 2008 -2 yrs, 3 months

    Egypt , Cairo

    • Job Details:• Receiving reservations from Travel Agencies abroad, for individuals and groups. • Handling those requests from A to Z, quoting packages, discussing rates with hotels sales and other suppliers for obtaining better rates for groups, blocking spaces at hotels, arranging tours, sightseeing, meet and assist and transfers .. etc. • Quoting packages, making breakdowns, proposals, and offering optional tours and services which fit for the requested dates and timing which is demand has to be fulfilled as a tour consultant in addition to following up the payment from abroad agencies and checking the bills coming from suppliers in Egypt.
  • Tour OperatorFull Time

    Gezira Travel

    Aug 2004 - Jul 2007 -2 yrs, 11 months

    Egypt , Cairo

    • Job Details:• Handling the check-in and check-out of our clients in specified hotels. Following up with the clients during their accommodation and be sure that they get the best service as it should be and doing our best to fulfill their consecutive demands as soon as possible. • In addition to handling the accommodation of the clients with the hotels to be covered with vouchers of our agency during their stay or get the necessities done in case of any amendments like early check out, any extension or in case of any extra service required by offering as many facilities to get them to have more opportunities to enjoy their vacation by making it remarkable as possible.
  • Education

    • English Translation and Literature program in Language

      Cairo University (CU)

      Jan 2016 - Jan 2019 - 3 yr

    • Ancient Europe Civilization

      Ain Shams University (ASU)

      Jan 1998 - Jan 2001 - 3 yr

    Skills

    • Microsoft Office
    • Customer Service
    • Tourism
    • Digital Marketing

    Languages

    • English

      Fluent
    • Italian

      Beginner

    Training & Certifications

    • Digital marketing

      Udicity·2021
    • Digital marketing at Udicity

      Udacity·2021
    • Human resources

      American chamber of Commerce in Egypt·2016
    • Leadership development

      center from CIT, Egypt·2014
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