Basic Info

Carol Ibrahim

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Trainer at Aspire Experiential Business Solutions

Experience Details

Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Junior Trainer, conduct training sessions and programs for different target groups using experiential learning technique.


Company Details

Aspire Experiential Business Solutions

Cairo, Egypt

101-500 employees

Training and Coaching

N/A

Apr 2015 to present (1 year 8 months)
Trainer at Aspire Experiential Business Solutions

Experience Details

Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Professional Trainer:
conduct training sessions and programs for different target groups using experiential learning technique.


Company Details

Aspire Experiential Business Solutions

Cairo, Egypt

51- 100 employees

Training and Coaching

N/A

Apr 2015 to present (1 year 8 months)
Sales/travel consultant at Teleperformance Egypt/ Expedia Canada Account

Experience Details

Sales/travel consultant

Customer Service/Support, Education/Teaching, Tourism/Travel

Experienced (Non-Manager)

- Assisted Canadian Customers through the phone in booking vacations, hotels and flights from Expedia.ca website.
- Had to meet a monthly target of bookings. had to be fluent in English and skilled in problem solving and customer orioriented.
- based on my experience and meeting my target for continuous months i was picked to join a team in lunching a new account for Expedia in Portugal where we assisted and trained the new agents and monitored their performance.


Company Details

Teleperformance Egypt/ Expedia Canada Account (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.teleperformance.com

Dec 2010 to Mar 2014 (3 years 3 months)
Trainer at Teleperformance Portugal

Experience Details

Trainer

Education/Teaching, Training/Instructor

Entry Level

Assisted in support of launching the project of Expedia’s new account in Portugal, where for 6 weeks we shared our experience and trained their agents and supervisors on soft skills, product knowledge, sales techniques, and communication skills.


Company Details

Teleperformance Portugal (multinational)

LISBON, Portugal

More then 1000 employees

Telecommunications

N/A

Feb 2013 to Apr 2013 (2 months)
Team Leader at Teleperformance Egypt

Experience Details

Team Leader

Tourism/Travel

Experienced (Non-Manager)

Trained, monitored and coached new agents on product knowledge, soft skills, and sales techniques, followed up their performance and target achievement.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Feb 2012 to Feb 2013 (1 year)
Translator at  MULTILINGUA, TRANSLATION & INTERPRETATION SERVICES

Experience Details

Translator

Writing/Editorial

Entry Level

- Translating and ensuring full compliance with agency requirements and tight deadlines.


Company Details

 MULTILINGUA, TRANSLATION & INTERPRETATION SERVICES

Cairo, Egypt

11-50 employees

Translation and Localization

N/A

May 2010 to Dec 2010 (7 months)
Second traffic officer at LINK AEROTRADING AGENCY

Experience Details

Second traffic officer

Manufacturing/Production, Administration, Tourism/Travel

Entry Level

- Worked as operation traffic officer preparing, Filing and filling daily reports for tracking scheduled flight’s arrival and departure.
- Provide ground handling services and civil aviation permission to serve foreign carriers operating into any Egyptian or Foreign Airport.
- Follow up for getting diplomatic clearances at any airport in Africa, Middle East, Far East, and in central and South American airports, in addition to some airports around the globe.


Company Details

LINK AEROTRADING AGENCY

Cairo, Egypt

More then 1000 employees

Airlines/Aviation

N/A

Nov 2009 to Mar 2010 (4 months)

Achievements


Assisted in support of launching the project of Expedia’s new account in Portugal, where for 6 weeks we shared our experience and trained their agents and supervisors on soft skills, product knowledge, sales techniques, and communication skills. I was selected as a Subject Mater Expert (SME) at Expedia Canada account in Teleperformance Egypt, to Train and assist new agents before hitting the operations floor, through monitoring and working with the agents to enhance their performance.

Education

Bachelor's Degree in Graphic Design

Education Details

Bachelor's Degree

Graphic Design , Media

Faculty of Applied Arts Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Applied Arts Helwan University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sahara Language School

Egypt

2004

B / Very Good / 75 - 85%

N/A

Sahara Language School
2004

Certifications

Certificate details

professional certificate in print media translation

Jun 2009

N/A

N/A

N/A

The American University in Cairo

N/A

Certificate details

professional certified trainer

Dec 2014

4 out of 4

N/A

N/A

American University in Cairo

N/A

Training and Courses

Training/Course Details

translation

Jun 2010

AUC

N/A

3d max at AUC
Sep 2008

Training/Course Details

3d max

Sep 2008

AUC

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

3d MaxAdministrationAirlinesArabicAviationBeing DifferentBeing HappyCommunicatorCreativeCustomer ServiceCustomer Support/travel ConsultantDancingEditorialEnglishFashionGraphic DesignInteractiveInternetLeaderMaking People Around Me HappyManufacturingMediaMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicOperationsPlaying CapoeiraPositiveness And SimplenessProductionProfessional Certificate In Print Media TranslationProfessional Certified TrainerReading StoriesSales/travel ConsultantSecond Traffic OfficerSpending Time With My SonSupportSwimmingTeam LeaderTeam PlayerTelecommunicationsTeleperformance EgyptTeleperformance Egypt/ Expedia Canada AccountTeleperformance PortugalTourismTrainerTraining And CoachingTranslationTranslation And LocalizationTranslatorTravelTraveling And Discovering New PlacesWalkingWritingYoga

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

Fields of Expertise

Team Leader

Team Leader

: Advanced

: Extreme - I love it!

:

1-3 years

customer support/travel consultant

customer support/travel consultant

: Advanced

: Medium

:

3-5 years

translation

translation

: Intermediate

: Medium

:

Less than 1 year

trainer

trainer

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Creative, Interactive, Team Player

Online Presence

eg.linkedin.com/in/carolibrahim

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