Carol Adel Ibrahim
Trainer at Aspire Experiential Business Solutions
New Cairo, Cairo, EgyptWork Experience
TrainerFull Time
Aspire Experiential Business Solutions
Apr 2015 - Present -10 yrs, 3 months
Egypt , Cairo
- Job Details:Trainer, conduct training sessions and programs for different target groups using experiential learning technique.
TrainerFull Time
Aspire Experiential Business Solutions
Apr 2015 - Present -10 yrs, 3 months
Egypt , Cairo
- Job Details:Professional Trainer: conduct training sessions and programs for different target groups using experiential learning technique.
TrainerFull Time
Teleperformance Portugal
Feb 2013 - Apr 2013 -2 months
Portugal , Lisbon
- Job Details:Assisted in support of launching the project of Expedia’s new account in Portugal, where for 6 weeks we shared our experience and trained their agents and supervisors on soft skills, product knowledge, sales techniques, and communication skills.
Team LeaderFull Time
Teleperformance Egypt
Feb 2012 - Feb 2013 -1 yr
Egypt , Cairo
- Job Details:Trained, monitored and coached new agents on product knowledge, soft skills, and sales techniques, followed up their performance and target achievement.
Education
Bachelor's Degree in Graphic Design
Helwan UniversityJan 2004 - Jan 2009 - 5 yr
High School - Thanaweya Amma
Sahara Language SchoolJan 2004
Achievements
Assisted in support of launching the project of Expedia’s new account in Portugal, where for 6 weeks we shared our experience and trained their agents and supervisors on soft skills, product knowledge, sales techniques, and communication skills. I was selected as a Subject Mater Expert (SME) at Expedia Canada account in Teleperformance Egypt, to Train and assist new agents before hitting the operations floor, through monitoring and working with the agents to enhance their performance.
Skills
- Microsoft Word
- Internet
- Trainer
- Corporate Training
- Coaching
- Team Leader
- Sales
- Business Administration
- Microsoft Excel
- Customer Service
Languages
English
FluentArabic
Fluent
Training & Certifications
Marketing
American University in Cairo·2017professional certified trainer
American University in Cairo ·2014translation
AUC·2010professional certificate in print media translation
The American University in Cairo ·20093d max
AUC·2008