Basic Info
Carol Ibrahim
6 years
Cairo, Egypt
Bachelor's Degree
Experienced
Work Experience
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Trainer at Aspire Experiential Business Solutions
Experience DetailsTrainer Education/Teaching, Training/Instructor Experienced (Non-Manager)
Junior Trainer, conduct training sessions and programs for different target groups using experiential learning technique. Company DetailsAspire Experiential Business Solutions Cairo, Egypt 101-500 employees Training and Coaching N/A
Apr 2015 to present (2 years 3 months)
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Trainer at Aspire Experiential Business Solutions
Experience DetailsTrainer Education/Teaching, Training/Instructor Experienced (Non-Manager)
Professional Trainer: Company DetailsAspire Experiential Business Solutions Cairo, Egypt 51- 100 employees Training and Coaching N/A
Apr 2015 to present (2 years 3 months)
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Sales/travel consultant at Teleperformance Egypt/ Expedia Canada Account
Experience DetailsSales/travel consultant Customer Service/Support, Education/Teaching, Tourism/Travel Experienced (Non-Manager)
- Assisted Canadian Customers through the phone in booking vacations, hotels and flights from Expedia.ca website. Company DetailsTeleperformance Egypt/ Expedia Canada Account (multinational) Cairo, Egypt More then 1000 employees Telecommunications www.teleperformance.com
Dec 2010 to Mar 2014 (3 years 3 months)
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Trainer at Teleperformance Portugal
Experience DetailsTrainer Education/Teaching, Training/Instructor Entry Level Assisted in support of launching the project of Expedia’s new account in Portugal, where for 6 weeks we shared our experience and trained their agents and supervisors on soft skills, product knowledge, sales techniques, and communication skills. Company DetailsTeleperformance Portugal (multinational) LISBON, Portugal More then 1000 employees Telecommunications N/A
Feb 2013 to Apr 2013 (2 months)
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Team Leader at Teleperformance Egypt
Experience DetailsTeam Leader Tourism/Travel Experienced (Non-Manager) Trained, monitored and coached new agents on product knowledge, soft skills, and sales techniques, followed up their performance and target achievement. Company DetailsTeleperformance Egypt (multinational) Cairo, Egypt More then 1000 employees Telecommunications N/A
Feb 2012 to Feb 2013 (1 year)
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Translator at MULTILINGUA, TRANSLATION & INTERPRETATION SERVICES
Experience DetailsTranslator Writing/Editorial Entry Level - Translating and ensuring full compliance with agency requirements and tight deadlines. Company Details MULTILINGUA, TRANSLATION & INTERPRETATION SERVICES Cairo, Egypt 11-50 employees Translation and Localization N/A
May 2010 to Dec 2010 (7 months)
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Second traffic officer at LINK AEROTRADING AGENCY
Experience DetailsSecond traffic officer Manufacturing/Production, Administration, Tourism/Travel Entry Level
- Worked as operation traffic officer preparing, Filing and filling daily reports for tracking scheduled flight’s arrival and departure. Company DetailsLINK AEROTRADING AGENCY Cairo, Egypt More then 1000 employees Airlines/Aviation N/A
Nov 2009 to Mar 2010 (4 months)
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Achievements
Assisted in support of launching the project of Expedia’s new account in Portugal, where for 6 weeks we shared our experience and trained their agents and supervisors on soft skills, product knowledge, sales techniques, and communication skills. I was selected as a Subject Mater Expert (SME) at Expedia Canada account in Teleperformance Egypt, to Train and assist new agents before hitting the operations floor, through monitoring and working with the agents to enhance their performance.
Education
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Bachelor's Degree in Graphic Design
Education DetailsBachelor's Degree Graphic Design , Media Faculty of Applied Arts Helwan University, Egypt C / Good / 65 - 75% N/A N/A Faculty of Applied Arts Helwan University
2004 - 2009
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Sahara Language School Egypt 2004 B / Very Good / 75 - 85% N/A Sahara Language School
2004
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Certifications
Certificate detailsprofessional certificate in print media translation Jun 2009 N/A N/A N/A The American University in Cairo N/A |
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professional certified trainer
Dec 2014
Certificate detailsprofessional certified trainer Dec 2014 4 out of 4 N/A N/A American University in Cairo N/A |
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Marketing
Feb 2017
Certificate detailsMarketing Feb 2017 N/A N/A N/A American University in Cairo N/A |
Training and Courses
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translation at AUC
Jun 2010
Training/Course Detailstranslation Jun 2010 AUC N/A |
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3d max at AUC
Sep 2008
Training/Course Details3d max Sep 2008 AUC N/A |
Last update more than 2 months ago.
Profile Skills and Keywords
3d MaxAdministrationAirlinesArabicAviationBeing DifferentBeing HappyCommunicatorCreativeCustomer ServiceCustomer Support/travel ConsultantDancingEditorialEnglishFashionGraphic DesignInternetLeaderMaking People Around Me HappyManufacturingMarketingMediaMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicOperationsPlaying CapoeiraPositiveness And SimplenessProblem SolverProductionProfessional Certificate In Print Media TranslationProfessional Certified TrainerReading StoriesSales/travel ConsultantSecond Traffic OfficerSpending Time With My SonSupportSwimmingTeam LeaderTeam PlayerTelecommunicationsTeleperformance EgyptTeleperformance Egypt/ Expedia Canada AccountTeleperformance PortugalTourismTrainerTraining And CoachingTranslationTranslation And LocalizationTranslatorTravelTraveling And Discovering New PlacesWalkingWritingYogaSelf-assesed Skills
Tools and Technologies
Microsoft Word
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Internet
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Microsoft PowerPoint
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Microsoft Excel
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Fields of Expertise
Team Leader
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customer support/travel consultant
customer support/travel consultant
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translation
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trainer
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Key Skills
Leader, Communicator, Creative, Problem Solver, Team PlayerOnline Presence
