RABEE Mahmoud ARESHEH

Sales Team LeaderFull Time

• Job Details:• Lead a sales team of 8 executives. • Achieve growth and hit sales targets by successfully managing the sales team. • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. • Present sales, revenue and expenses reports and realistic forecasts to the management team. • Identify emerging markets and market shifts while being fully aware of new products and competition status.

Call Center Team leaderFull Time

• Job Details:•Leading a team of 12 representatives. •Initiated the Call center from day one till it becomes successful, set the KPI’s, Service level targets and defined how many agents needed for each shift. •Evaluate performance with key metrics (accuracy, call-waiting time etc.) •Call monitoring, performance management and reporting on daily basis. •Hire, coach and provide training to personnel to maintain high customer service standards. •Resolve problems; complete audits; identify customer service trends; determine system improvements; implement change.

Call Center MentorFull Time

• Job Details:• Manage the performance of the employees by improving their call quality, call duration, problem solving and business communication on phone. • Provide training for the new joiners on the Services of Etisalat. • Review the training material and offer suggestions and updates. • Conduct training for the team leaders and the agents on the new offered services.