CG
caleb gillard
Digital Technician Trainee at Hunter Water
Newcastle, AustraliaWork Experience
Hunter Water
Aug 2023 - Present -1 yr, 6 months
Australia
- Job Details:Provided frontline technical support to staff, including password resets and troubleshooting hardware/software issues. Configured and supplied IT equipment for new employees, ensuring smooth onboarding. Reimaged laptops and maintained device inventory. Managed and prioritized incoming ServiceNow ticket queues to ensure timely resolution. Delivered technical assistance over the phone, helping users resolve issues efficiently.
Facilities Maintenance Officer
Ventia
Aug 2021 - Aug 2023 -2 yrs
Australia
- Job Details:Performed cleaning and maintenance duties across multiple locations, including schools and a local police station. Maintained hygiene, safety, and security standards in sensitive environments. Demonstrated professionalism, reliability, and attention to detail throughout all tasks.
Education
Bachelor's Degree in Information Technology
TAFE NSWJan 2024
Bachelor's Degree
Callaghan College Jesmond Senior CampusJan 2020
Diploma in Information and Communications Technology
TAFE NSW
Skills
- ServiceNow ticketing system (queue management, incident resolution)
- User account management (password resets, access permissions)
- Laptop reimaging and configuration
- New starter IT equipment provisioning
- Basic Web Development (HTML, CSS, JavaScript)
- Microsoft Office Suite & Windows OS troubleshooting
- strong problem-solving and analytical thinking
- Clear and professional communication (phone & email)
- Team collaboration in cross-department environments
- Adaptability in fast-paced settings
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Languages
English
FluentArabic
Beginner