Caitlin Lorna McHugh

Client Relationship Manager

• Job Details:As client relationship manager at Affinity, was the primary liaison for key clients, delivering high-level service and ensuring consistent satisfaction and retention. Led end-to-end onboarding, managed day-to-day client communications, and coordinated with internal teams to deliver customised solutions. Played a key role in contract management, issue resolution, and process improvement, while also producing insights and reporting for senior leadership.

Administrative Secretary

• Job Details:Supported three directors and the senior leadership team through high-level administrative and operational support. Managed complex calendars, coordinated meetings and corporate travel, prepared reports and presentations, and maintained confidential communications. Streamlined office processes, oversaw onboarding and training for admin staff, and played a key role in event planning, stakeholder liaison, and financial admin including credit card reconciliation and budget prep.