Basic Info

Bahaa hamouda

4 years

Kafr Alsheikh, Egypt

Bachelor's Degree

Manager

Work Experience

Senior sales & customer service acting as team leader at Etisalat

Experience Details

Senior sales & customer service acting as team leader

Sales/Retail

Manager

• Maintains quality service by establishing and enforcing organization standards.
• Prepares reports by collecting, analyzing, and summarizing information.
• Sells products by establishing contact and developing relationships with
Prospects; recommending solutions.
• Set up meetings with potential clients and listen to their wishes and concerns.
• Create frequent reviews and reports with sales and financial data.
• Handling complaints.
• Quality, Audit & All operations in the store.
• Explain and clarify services and products to the customers.
• Training and support new staff.
• Offer our products to the customers.
• Control quality, rules and policies.
• Provide relevant and accurate information (service, policies).
• Achieving and over achieving the monthly target.


Company Details

Etisalat

Kafr Alsheikh, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2015 to Jan 2016 (1 year)
Sales & customer service Representative at Vodafone

Experience Details

Sales & customer service Representative

Sales/Retail

Experienced (Non-Manager)

• Sell the company product to our current and potential customer.
• Ensure sales route is followed diligently.
• Answering customer’s inquiries.
• Handling complaints.
• Solving any problems facing customers by fast actions or troubleshooting.
• Follow up with second line of support to make sure that all escalated problems will be solved.
• Working as customer service consultant at Vodafone store.
• Achieving and over achieving the monthly target.
• Cash handling.
• Selling and up selling.
• Addressing customer needs by handling mobile services for both prepaid and postpaid accounts and bills, technical and coverage issues for all handsets and operating systems.


Company Details

Vodafone

Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2012 to Dec 2014 (2 years)
Service Designer at Sharaby Travel

Experience Details

Service Designer

Customer Service/Support

Experienced (Non-Manager)

• Record details of customer contacts and actions taken.
• Review and select standard responses for answers or solutions.
• Provide solutions and suggestions for the problems of service.
• Develop new services to attract customers.
• Improve the level of services.


Company Details

Sharaby Travel

Egypt

51-100 employees

Airlines/Aviation

N/A

Sep 2011 to Sep 2012 (1 year)

Education

commerce in Account

Education Details

commerce

Account

Kafr El-Sheikh University, Egypt

C / Good / 65 - 75%

N/A

N/A

Kafr El-Sheikh University
2006 - 2011

Certifications

Certificate details

Business Administration

Oct 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

sales, customerservices , negotiation

Jun 2014

Vodafone & Etisalat

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountAdobe PhotoshopAirlinesAviationBasket BallBusiness AdministrationBusiness DevelopmentCustomer ServiceEnglishHard WorkerLeaderMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMy CareerPresenterProblem SolverRetailRetail / SalesSalesSales & Customer Service RepresentativeSales, Customerservices , NegotiationSenior Sales & Customer Service Acting As Team LeaderService DesignerSupportSupportiveSwimmingTelecommunicationsTrainer

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Retail / sales

Retail / sales

: Expert

: Extreme - I love it!

:

3-5 years

trainer

trainer

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Presenter, Problem Solver, Supportive

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