MUSTAFA SALAH

IT Support EngineerFull Time

• Job Details:• Install and configure laptops to support the onboarding process of the new employees. • Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required. • Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhone/Android) and software (Windows 10/11, Google Suite, and in-house applications). • Provide remote or on-site IT support for PwC staff. • Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems. • Provide on-site support for meeting rooms and video conferences. • Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels. • Work with firmwide IT teams to assess technical and operational requirements of business solutions and implement / test system solutions. • Responsible for the efficient and effective delivery of quality IT service to PwC staff.