Basic Info

Walaa Elsayed

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Front office administrator at Mandour clinics

Experience Details

Front office administrator

Medical/Healthcare

Experienced (Non-Manager)

Greeting customers in a warmly manner.Taking patients reservations . Getting the approval for the medical forms.Responsible for arranging appointments between doctors and patients. Responsible for the management of the place.Responsible for marketing department of the center offers. Responsible for the center official page.


Company Details

Mandour clinics

New Cairo, Egypt

51-100 employees

Medical Devices and Supplies

N/A

Jun 2016 to present (6 months)
Customer service agent at Etisalat Emirates English

Experience Details

Customer service agent

Customer Service/Support

Entry Level

I endure a quality and accurate service that exceeds customers expectations.


Company Details

Etisalat Emirates English (multinational)

Maadi, Cairo, Egypt

501-1000 employees

Telecommunications

www.etisalat.corp.ae

Apr 2016 to Jun 2016 (2 months)
English teacher at Governmental school

Experience Details

English teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teaching English language.


Company Details

Governmental school

Cairo, Egypt

51-100 employees

Education

N/A

Jun 2011 to Sep 2015 (4 years 3 months)
Receptionist at Modern Vision Language School

Experience Details

Receptionist

Education/Teaching, Training/Instructor

Entry Level

Dealing with the parents and answering their inquiries. Meeting the applicants and informing them with the vacancies. Promoting school competencies for new comers.


Company Details

Modern Vision Language School

Cairo, Egypt

11-50 employees

Education

N/A

Feb 2014 to Mar 2014 (1 month)
Invigilator at British Council

Experience Details

Invigilator

Customer Service/Support

Entry Level

Invigilating exams. Keeping exams paper secure. Make sure that every student has his or her Id and sitting in his right place.Reading the regulations of the exams before each exam. Writing down the exams' details on board. Taking the absence.


Company Details

British Council (multinational)

Cairo, Egypt

51-100 employees

Education

Britishcouncil.org.eg

May 2013 to Jul 2013 (2 months)
English teacher assistant at Sama American School

Experience Details

English teacher assistant

Education/Teaching, Training/Instructor

Entry Level

Assisting the Teacher in the overall instruction and care for the children in the class in order to promote their social, physical and intellectual growth. Correcting books and inviglating exams.


Company Details

Sama American School

Cairo, Egypt

51-100 employees

Education

N/A

Nov 2008 to May 2009 (6 months)

Achievements


I was teaching English language for primary stages. I can keep the students controlled however the capacity of class that is more than 65 students inside each class. I worked one on one with students and follow up them.I make daily correction for books and copybooks. Take attendance. Invigilating exams. Supervising students behaviors and solving conflicts . Leading students to the library and computer lab to watch lessons explaining throughout the new technical aids like projectors .


I was responsible to welcome visitors , get details and assist them with initial enquiries and problems. Guide school applicants through general applications and admission process and direct to administration office members for more details. Promote school competencies to new parents and students. Answering face to face basic enquiries and directing to the right department for more details . Handling some administrative tasks such as emailing , answering calls and making telephone calls . Arranging appointments and organizing meeting rooms and meeting times.


I was responsible to supervise IGCSE exams in the British International School throughout the British council organization. Check the candidates ID's before entering the exams room. Helping students to get their lost ID's. Keeping examination papers and paperworks secure till receiving to the venue manager.


I was responsible to assist the teacher to manage classroom and deliver lessons . Develop and implement lessons schemes. Assist in organization , preparation and collection of instructional materials and classroom. Collect and display all suitable materials for educational displays . Take all the reasonable and necessary precautions to protect student, equipments , materials and all facilities. Facilitate the sharing of materials and equipments between groups. Check the channel notes and communication massages of parents . Checking the students' work for compliance with teacher instructions . Monitoring students behaviour and solving conflicts . Leading students to the library, labs and all school facilities. Escorting students to the clinic if needed . Assist in decorating classroom . Contribute in parents meeting.


I have achievements in liaisining large groups of people. I have the ability to work under pressure and stress. I can adhere escalation procedures of the handling customers complaints at all the time. I have the ability to tender and provide a quality, efficient and accurate service that exceeds customers needs and expectations. I can meet tight deadlines and keep to schedules . I can do several tasks at the same time properly.I can solve and handle difficult issues and circumstances efficiently because my way of thinking is out of the box , so I am creative, salient, outstanding and eye catching person. I trust that ethics the key of achievements,so I am loyal and honest person at all my life and work. I can maintain a high degree of responsibility towards customers confidentiality . I am good listener, fast learner, cooperative, active, motivated, persistent, sociable, friendly , multitasking and calm.

Education

BA in arts

Education Details

BA

arts

Cairo University, Egypt

C / Good / 65 - 75%

English,Arabic and Spanish

N/A

Cairo University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Om El Abtal school

Egypt

2002

A / Excellent / 85 -100%

N/A

Om El Abtal school
2002

Certifications

ICDL
Mar 2011

Certificate details

ICDL

Mar 2011

N/A

N/A

N/A

Value academy

Computer course

Training and Courses

Training/Course Details

ICDL

Mar 2011

Value Academy

N/A

Training/Course Details

English

May 2007

British council

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AchievementAdaptiveArabicArtsBritish CouncilCustomer ServiceCustomer Service AgentDancingDrivingEducationEnglishEnglish TeacherEnglish Teacher AssistantEtisalat Emirates EnglishFlexibleFront Office AdministratorGenerosityGermanHandles StressHappinessICDLIntelligenceInvigilatorKindnessLaughingLifeLoyalityMedicalMedical Devices And SuppliesMicrosoft ExcelMicrosoft OfficeMicrosoft WordMotivationNobilityOptimismOrganizerPatiencePersistencePersistentProblem SolverReadingReceptionistSeaSpanishSupportSwimmingTeachingTelecommunicationsTennis

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Spanish

Spanish

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Teaching

Teaching

: Expert

: Little

:

5-7 years

Receptionist

Receptionist

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Organizer, Problem Solver, Flexible / Adaptive, Persistent, Handles Stress

Online Presence

walaa.mohamed.37454mitsy2531@yahoo.com

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