Basic Info

Bothina Mohamed

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Personal Banker at Commercial International Bank - CIB

Experience Details

Personal Banker

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

· Sell consumer banking products to existing and new branch customers. Cross sell, products based on customer potential and needs.

· Ensure that all customer interaction begins with the standard service greeting

· Strive towards meeting and exceeding customer expectation and requirements in each interaction.

· Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance.

· Coordinate with departments/units to resolve any customer problems and queries.

· Introduce and promote alternate channels to customers to reduce traffic in branches.

· Provide customers with basic information on all products/services.

· Handle all allocated function with strict adherence to set processes.

· Receive the customer’s requests for issuing the various certificates.

· Maintain and meet the service quality standard that has been set.

· Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit.


Company Details

Commercial International Bank - CIB (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.cibeg.com

May 2015 to May 2016 (1 year)
Development Executive at CIC - Canadian International College

Experience Details

Development Executive

Marketing/PR/Advertising , Sales/Retail, Human Resources

Experienced (Non-Manager)

- Market and communicate different educational programs to help organizations gain access to a highly relevant pool of interested students for summer Internships, Mock Interview, Employment Fair, Seminars, job shadowing, field trips, part-time vacancies and full-time vacancies.
- Liaison between students and employers to help them to determine and - Responsible for organizing ALUMNI reunions, home comings, trips, athletic and art events and many other activities.
- Assist ALUMNI in every stage in their career development from actually knowing their objectives and provide them with self-branding, career counseling, short courses, and full time vacancies in reputable organizations.


Company Details

CIC - Canadian International College (multinational)

Cairo, Egypt

501-1000 employees

Education

www.cic-cairo.com

Sep 2013 to Apr 2015 (1 year 7 months)
Public Relations Director at Steps

Experience Details

Public Relations Director

Marketing/PR/Advertising

Entry Level

- Plan, develop and implement PR strategies and organizing events.
- Approach sponsors and media coverage.
- Liaise with/and answering inquiries from media, clients and other organizations, via telephone, social media and emails



Company Details

Steps

Cairo, Egypt

11-50 employees

Marketing and Advertising

http://stepsinfo1.wix.com/steps-egypt

Feb 2012 to Jul 2013 (1 year 5 months)
Marketing Coordinator (intern) at Joly Optics

Experience Details

Marketing Coordinator (intern)

Marketing/PR/Advertising

Student

- Responsible of the Facebook page and make it hit 20,000 in 2 weeks.
- Communicating with customers and managing their requirements.
- Sourcing advertising opportunities and placing adverts in the press.
- Manage the production of marketing materials, including leaflets, posters, flyers, and newsletter.
- Liaising with designers and printers.


Company Details

Joly Optics

Cairo - Nasr City, Egypt

101-500 employees

Apparel and Fashion

http://www.jolyoptics.com/

Sep 2012 to Oct 2012 (1 month)
PR coordinator (intern) at IBIA

Experience Details

PR coordinator (intern)

Administration

Student

- Organize events and conferences.
- Promote and market the association profile among businessmen through, face-to-face, telephone, social media and emails.
- Managing the social media tools Facebook, Twitter and LinkedIn.


Company Details

IBIA

Cairo, Egypt

11-50 employees

Business Services - Other

http://www.ibia-eg.com/

Jun 2012 to Aug 2012 (2 months)
Online Marketer (intern) at Islam Onilne

Experience Details

Online Marketer (intern)

Writing/Editorial, Marketing/PR/Advertising , Analyst/Research

Student

- Contributing with new creative ideas for topics and its way of display.
- Analyses news and articles in other websites and summarize them with a detailed report every day.


Company Details

Islam Onilne

6th of October City, Egypt

N/A

Non-Profit Organizations, Writing and Editing

http://www.islamonline.com/

Oct 2009 to Dec 2009 (2 months)

Education

Master's Degree in Marketing

Education Details

Master's Degree

Marketing, Public Relations, Advertising

Faculty of Arts, Ain shams University, Egypt

Not specified

N/A

N/A

Faculty of Arts, Ain shams University
2014 - 2017 (Expected)
Bachelor's Degree in Mass Communication

Education Details

Bachelor's Degree

Mass Communication, Marketing , Public Relations and Advertising Section

Faculty of Arts, Ain shams University, Egypt

B / Very Good / 75 - 85%

Marketing Management Human Resources Journalism Politics Economics Public Relation Advertising English and Translation Communications Computer

N/A

Faculty of Arts, Ain shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manara Cairo School

Egypt

2009

A / Excellent / 85 -100%

N/A

Manara Cairo School
2009

Training and Courses

IC3 at Summit
Jun 2013

Training/Course Details

IC3

Jun 2013

Summit

Internet and Computing Core Certification (IC³)

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdvertisingApparel And FashionArabicBankingBusiness DevelopmentBusiness Services - OtherCIC - Canadian International CollegeCommercial International Bank - CIBCustomer ServiceDevelopment ExecutiveEditorialEducationEnglishFashionFrenchHard WorkerHuman ResourcesIC3InternetLeaderMarketingMarketing , Public Relations And Advertising SectionMarketing And AdvertisingMarketing CoordinatorMass CommunicationMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNon-Profit OrganizationsOnline MarketerOrganizerPR CoordinatorPersonal BankerProblem SolverPublic RelationsPublic Relations DirectorReadingResearchRetailSalesSupportTeam PlayerWritingWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Business Development

Business Development

: Advanced

: Extreme - I love it!

:

1-3 years

Banking

Banking

: Advanced

: High

:

Less than 1 year

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Public Relations

Public Relations

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/bothinaelmaghrabyhttp://www.facebook.com/bothina.elmaghrabyhttps://twitter.com/bothina93

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