Basic Info

Amr Shokry

13 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Talent Sourcing Manager at Enjaz

Experience Details

Talent Sourcing Manager

Human Resources

Manager

N/A


Company Details

Enjaz

Cairo, Egypt

1-10 employees

Human Resources

N/A

Sep 2015 to Jun 2016 (9 months)
Recruitment Specilaist at Gala Hospitality

Experience Details

Recruitment Specilaist

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Gala Hospitality

Doha, Qatar

1-10 employees

Human Resources

N/A

Nov 2012 to Sep 2015 (2 years 10 months)
Front Desk Supervisor at Fairmont Nile City

Experience Details

Front Desk Supervisor

Accounting/Finance, Customer Service/Support, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Monitor daily input of individual reception to ensure Front Office standards are adhered to.
Shift in charge & making sure that the operation is working smoothly & efficient.
To work with the team encouraging a strong sense of responsibility, committed to consistently anticipate and exceed the needs and expectations of our guests.
To communicate closely with the Management & ensuring follow-up on any operational challenges, issues and concerns, as well as provide feedback on staff’s performance and their improvements.
Ensure that all Front Office employees complete their essential duties before their departure.
Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
Coordinate with Housekeeping and Room Service for inspection of VIP guest rooms/suites and amenities insuring the implementation of our Guest Recognition Program
Ensure that General Manager and Senior Management are kept informed of all developments and guests feedback.
Ensure that all Front Desk personnel are aware of any events or functions within the hotel and local area.
Ensure that all arriving or departing guests are met by a member of the staff, welcomed and helped in case of inquiries, and escorted to their rooms upon arrival.
Supervise all Front Office procedures carried out during the shift.
Handle and seeking for solutions to guest problems and complaints and suggesting new ideas
Member in the hotel’s Crunch Team
Ensure that all guest needs are being dealt with immediately, complains are accepted and followed up according to standards and recorded


Company Details

Fairmont Nile City (multinational)

Cairo, Egypt

501-1000 employees

Hospitality/Hotels

www.fairmont.com

Sep 2009 to Sep 2011 (2 years)
Front Desk Trainer at Four Seasons Cairo at the First Residence

Experience Details

Front Desk Trainer

Accounting/Finance, Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

To be fully aware of Core and Service Culture standards
Apply company credit policy
Pro actively try to Up sell and cross sell other departments
Maintain efficient and complete communication with Other departments
To handle guest problems or complaints and coordinate with Hotel Assistant Manager in order to update and resolve
glitches to guest’s satisfaction.
To handle situations of a delicate or confidential nature and protect the guest’s and hotel’s privacy.
To select and block rooms for arriving guests, assist in escorting VIPs and return guests to their rooms.
To conduct daily Front Desk briefing and share important information that are relevant to the operation.
Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
Assist Guest Relations, complete V.I.P check-in and check-out ensuring to provide the quality in accordance with Four Seasons standards.
Work closely and follow-up with Concierge, Reservations and Departments heads on daily basis to coordinate the efficient handling of guest arrivals and departures
Develop and apply selling skills accordingly to generate revenue at our outlets and facilities based on up-selling and cross-selling techniques
Build all guests’ history, profile and special requests by meeting them, running daily reports such as Glitches and Show Me You Know Me programmes and executing courtesy calls on daily basis


Company Details

Four Seasons Cairo at the First Residence (multinational)

Cairo, Egypt

101-500 employees

Hospitality/Hotels

www.fourseasons.com

Jan 2007 to Sep 2009 (2 years 8 months)
The Grand Rotana Resort & Spa at The Grand Rotana Resort & Spa

Experience Details

The Grand Rotana Resort & Spa

Accounting/Finance, Administration, Hospitality/Hotels/Food Services

Entry Level

To review daily arrivals list to ensure meet and greet of VIPs, SA guests and Limousine arrival guests and ensure smooth check-in.
To welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
To work closely with the Guest Services department and coordinate the efficient handling of guest luggage and follow up on guest requests.
To check guests out of the hotel in accordance with procedures, make change, cash checks, exchange foreign currency, and post charges to guest accounts.
To ensure adherence to all credit procedures at the Front Desk.
To perform tasks and projects as delegated by the Hotel Assistant Manager, Front Desk Manager or Front Office Manager
To keep all support departments informed of necessary information or requests.
To quote and be familiar with room and rate availability for current and future dates.
To display, at all times a friendly, courteous and professional manner in all dealing with guests, patrons and other employees.
Greeted, registered, and assigned rooms to guests.
Making sure that all guests requests and complaints are attended promptly and handled in a professional manner
Conduct detailed familiarization tours in the hotel for journalists, travel agents and foreign groups


Company Details

The Grand Rotana Resort & Spa

Sharm el-Sheikh, Egypt

501-1000 employees

Hospitality/Hotels

www.rotana.com

Jul 2005 to Dec 2006 (1 year 5 months)
Receptionist & Telephone Operator at Mercure Ismailia Forsan Island

Experience Details

Receptionist & Telephone Operator

Hospitality/Hotels/Food Services

Entry Level

N/A


Company Details

Mercure Ismailia Forsan Island (multinational)

Ismailia, Egypt

51-100 employees

Hospitality/Hotels

N/A

May 2003 to Jun 2005 (2 years 1 month)

Achievements


Departmental Trainer

Fairmont President Club Champ 2010

Member in the opening team of the hotel


Second best up seller in Europe , Middle East & Africa


Opening Team

In charge on Club Rotana


Education

Technical Diploma in Human Resources Diploma

Education Details

Technical Diploma

Human Resources Diploma

Regional IT Institute (RITI), Egypt

C / Good / 65 - 75%

Strategic Management , Recruitment & Selection

N/A

Regional IT Institute (RITI)
2016 - 2017 (Expected)
BA in Faculty of commerece

Education Details

BA

Faculty of commerece

Suez Canal University, Egypt

C / Good / 65 - 75%

Economy , Politics , Accounting , Management

N/A

Suez Canal University
1998 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ismailia Language school

Egypt

1998

B / Very Good / 75 - 85%

N/A

Ismailia Language school
1998

Training and Courses

Training/Course Details

Hotel Management

Oct 2007

A.U.C

N/A

Training/Course Details

Train the Trainer

Apr 2011

Fairmont

N/A

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdministrationArabicBusiness DevelopmentCookingCreativeCustomer CareCustomer ServiceEnglishExecutorFaculty Of CommereceFairmont Nile CityFinanceFlexibleFood ServicesFour Seasons Cairo At The First ResidenceFrenchFront Desk AgentFront Desk ManagerFront Desk SupervisorFront Desk TrainerHard WorkerHospitalityHotel ManagementHotelsHotels BusinessHuman ResourcesHuman Resources DiplomaInsuranceItalianKaraokeMass RecruitmentMercure Ismailia Forsan IslandMs OfficeMusicOpera PMSPlannerReceptionist & Telephone OperatorRecruitmentRecruitment SpecilaistRetailSalesSupportSwimingTalent Sourcing ManagerThe Grand Rotana Resort & SpaTrain The TrainerTrainingTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Italian

Italian

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Ms Office

Ms Office

: Expert

: Extreme - I love it!

:

More than 7 years

Opera PMS

Opera PMS

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Hospitality

Hospitality

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

More than 7 years

Mass Recruitment

Mass Recruitment

: Expert

: Extreme - I love it!

:

3-5 years

Hotels Business

Hotels Business

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Executor, Planner, Hard worker, Creative, Flexible / Adaptive

Online Presence

http://eg.linkedin.com/in/borhanovwww.twitter.com/BrillianceRS

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