Basic Info

Ahmed Mosaad

1 year

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Customer Service agent and Trainning instructor at Orange

Experience Details

Customer Service agent and Trainning instructor

Customer Service/Support

Experienced (Non-Manager)

Handling Customers inquiries and solving their problems

trainer at training team of the customer care in order to improve the other employees performance


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Orange.eg

Dec 2016 to present (10 months)
Legal Coordinator (intern) at Ministry of planning and administrative reform

Experience Details

Legal Coordinator (intern)

Legal

Entry Level

legal researches and analysis
also legal drafting
legal asking


Company Details

Ministry of planning and administrative reform

Cairo, Egypt

501-1000 employees

Information Technology Services

msad.gov.eg

Jun 2015 to Jan 2016 (7 months)
Tele sales Representative at GCC

Experience Details

Tele sales Representative

Sales/Retail

Student

Trying to get American customer who have small businesses in America to put there business on the front page of google ,


Company Details

GCC

Cairo, Egypt

51-100 employees

Marketing and Advertising

GCC.COM

May 2014 to Jun 2014 (1 month)
Tele sales Representative at Ecco

Experience Details

Tele sales Representative

Sales/Retail

Student

( Vodafone ) offering to mobinil customers to transfer them to be vodafoners


Company Details

Ecco

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

Ecco.com

Jan 2014 to Apr 2014 (3 months)
Customer Representative at Wasla

Experience Details

Customer Representative

Customer Service/Support

Experienced (Non-Manager)

888 account , Handling customers , and solve their problems


Company Details

Wasla

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

Wasla.com

Jun 2013 to Oct 2013 (4 months)

Education

Law License in English Section

Education Details

Law License

English Section

Faculty of Law English Section, Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of Law English Section, Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

King Fahd High School

Egypt

2011

B / Very Good / 75 - 85%

N/A

King Fahd High School
2011

Training and Courses

Training/Course Details

English Course

May 2014

MODLI

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentCommunicatorComputerCooperationCustomer RepresentativeCustomer ServiceCustomer Service Agent And Trainning InstructorCustomer ServicesEnglishEnglish CourseEnglish SectionFlexibleFrankHRInformation Technology ServicesInteractiveLegalLegal CoordinatorMarketing And AdvertisingMicrosoft OfficeOffshoringOrangeOutsourcingRetailSalesSocialSupportTeam PlayerTele SalesTele Sales RepresentativeTelecommunicationsToleranceTraining

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Customer Services

Customer Services

: Expert

: Extreme - I love it!

:

3-5 years

Legal

Legal

: Advanced

: High

:

Less than 1 year

Tele sales

Tele sales

: Advanced

: Extreme - I love it!

:

Less than 1 year

Training

Training

: Beginner

: Extreme - I love it!

:

Less than 1 year

HR

HR

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Flexible / Adaptive, Social, Interactive, Team Player

Online Presence

https://www.facebook.com/bondok2

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