Basic Info

Bilal Mir

4 years

Abu Dhabi, United Arab Emirates

Master's Degree

Experienced

Work Experience

Customer Support at Hewlett Packard

Experience Details

Customer Support

Customer Service/Support

Experienced (Non-Manager)

•Withy Quality analyst team to manage data and share the results.
• Work on project, handling team to apply new techniques for outcome results
• To handle any complaint with tact and diplomacy at all times.
• To report all guest complaints, compliments and suggestions to management.
• Maintain service level at maximum profitability.
• Handling customers queries, Follow ups.
• Escalate the cases if delayed to ensure best service at earliest.
• Handling customer’s queries escalate the complaints if delayed to ensure best service provided at earliest.
• Handling DOA (Dead on arrivals) cases, escalating cases if needed.
• Handling Part ordering status



Company Details

Hewlett Packard (multinational)

Bangalore, India

More then 1000 employees

Information Technology Services

www.hp.com

May 2013 to Feb 2015 (1 year 9 months)
Customer Support at Magna Infotech worked for Hewlett Packard

Experience Details

Customer Support

Customer Service/Support

Experienced (Non-Manager)

Taking care of Customer queries.
Escalating the cases.
Daily communication with partners.
Maintaining service level with quality service.
Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
Take responsibility for selected customer related tasks within the allocated customer portfolio and other assignments as requested by the team leader - this will include Daily Contact Management and the maintenance of standard names.
Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief


Company Details

Magna Infotech worked for Hewlett Packard

Bangalore, India

More then 1000 employees

Consumer Electronics

www.hp.com

May 2013 to Feb 2015 (1 year 9 months)
Guest Services Agent at Kingfisher Airlines Ltd

Experience Details

Guest Services Agent

Tourism/Travel, Customer Service/Support

Entry Level

• SABRE (GDS) Knowledge.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Verifies names on passenger manifest or separates portions of passenger's ticket and stamps or marks ticket or issues boarding pass to authorize passenger to board airplane.
• Directs passengers to air-terminal facilities.
• Assists elderly, disabled, or young passengers to board or depart from airplane.
• May announce flight information, using public-address system.
• Active RAMP agent (receiving and departing flights), taking care of disembarking and boarding of guests.
• Making sure the On-time flights take off.
• Making Roaster for allocation of employees.


Company Details

Kingfisher Airlines Ltd (multinational)

Bangalore, India

More then 1000 employees

Airlines/Aviation

www.flykingfisher.com

Dec 2009 to Feb 2013 (3 years 2 months)
Guest Services Agent at Kigfisher Airlines

Experience Details

Guest Services Agent

Customer Service/Support

Entry Level

To be a first point of contact to customers at airport to welcome them and make sure best customer service is offered, Assisting them and helping them in any of their needs or quires and make sure it is been taken care.
Supervising the arrangements to make sure that everything is taken care of for safe and ontime travel.
Working as a team and making sure that polished customer service is been offered.
Working on SABRE (GDS) for reservation, issuing boarding passes, proving flight information to customers,checking and printing the menifests etc.


Company Details

Kigfisher Airlines

Bangalore, India

More then 1000 employees

Airlines/Aviation

flykingfisher.com

Dec 2009 to Feb 2013 (3 years 2 months)
Development aspects of J&K Tourism Development Corporation (intern) at Jammu and Kashmir Tourism Ltd

Experience Details

Development aspects of J&K Tourism Development Corporation (intern)

Tourism/Travel

Student

Did survey on sustainability of tourism amenities and development aspects of tourism department.


Company Details

Jammu and Kashmir Tourism Ltd

Srinagar, India

More then 1000 employees

Travel and Tourism

jktdc.co.in

Jun 2008 to Aug 2008 (2 months)

Achievements


Best Team player for year 2014


Appreciated by managers and customers with feedback.


Internship training with Jammu and Kashmir Tourism development corporation. Won first prize in collage competition at inter college competition. Presented papers in different universities on Rural tourism and sustainable tourism etc topics.

Education

MTA in Tourism Administration

Education Details

MTA

Tourism Administration

Bangalore University, India

C / Good / 65 - 75%

Tourism and Travel Organisational Behavior Public relation and advertising. Event Management Accounting

Did projects on tourism destions

Bangalore University
2007 - 2009
High School - Other

High School Details

Other

Govt High school Panzgam

India

2007

C / Good / 65 - 75%

N/A

Govt High school Panzgam
2007
BSC in Science

Education Details

BSC

Science, environment science, english

University of Kashmir, India

Not specified

Science English Environmental science Chemistry

N/A

University of Kashmir
2004 - 2007

Certifications

Certificate details

Computer Certificate

Feb 2004

75 out of 100

http://www.doeacc.info/course_ccc.php

N/A

DOAEC

N/A

Training and Courses

Training/Course Details

SABRE GDS

Jan 2010

Kingfisher Airlines Ltd

Sabre Global Distribution System (GDS). The Sabre GDS enables companies such as American Airlines, American Express, BCD Travel, Carlson Wagonlit Travel, Hogg Robinson Group (HRG), Expedia, Frontier, Holiday Autos, Zuji, LastMinute, JetBlue, GetThere and Travelocity to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators.

Training/Course Details

Soft Skills Training

Dec 2009

Kingfisher Airlines Ltd

Grammar and professional touch with customers.

Training/Course Details

Soft Skills Training

Jun 2013

Hewlett packard

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdventureAirlinesArabicAviationCollage MakingComputer CertificateConsumer ElectronicsCustomer ServiceCustomer ServicesCustomer SupportCustomer-orientedDevelopment Aspects Of J&K Tourism Development CorporationEnglishEnvironment ScienceExploring New PlacesGuest Services AgentHewlett PackardHindiHonestyInformation Technology ServicesInnovativeIntelligent CoefficientInternet ResearchKFC FoodKingfisher Airlines LtdMS OfficeMaking FriendsMicrosoft ExcelMicrosoft PowerPointPlannerPresentation SkillsPresentationsPresenterProcess LeaderPunjabiQuality AnalysisSABRESABRE GDSScienceSnorkelingSoft Skills TrainingSportsSupportSwimmingTeam PlayerTourismTourism AdministrationTrainingTravelTravel And TourismTravellingUrdu

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Urdu

Urdu

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Beginner

: Beginner

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Beginner

: Beginner

Punjabi

Punjabi

: Beginner

: Beginner

: Fluent

: Fluent

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

More than 7 years

SABRE

SABRE

: Expert

: Extreme - I love it!

:

1-3 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Services

Customer Services

: Expert

: Extreme - I love it!

:

3-5 years

Quality Analysis

Quality Analysis

: Expert

: Extreme - I love it!

:

1-3 years

Collage making

Collage making

: Expert

: Extreme - I love it!

:

3-5 years

Intelligent coefficient

Intelligent coefficient

: Expert

: Extreme - I love it!

:

1-3 years

Presentations

Presentations

: Expert

: Extreme - I love it!

:

5-7 years

Process Leader

Process Leader

: Advanced

: Extreme - I love it!

:

Less than 1 year

Training

Training

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Presenter, Customer-oriented, Innovative, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=98723567&trk=hp-identity-namehttps://www.facebook.com/mirbila@mirbila

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