Bilal Ahamed

Sales Officer

• Job Details:Managed secondary sales operations across Calicut district, driving revenue growth through effective inventory distribution and sales target achievement. Conducted shop and contractor meetings, enhancing engagement and promoting company schemes to boost product adoption. Maintained and managed direct dealers, including large retail shops, ensuring seamless communication and order fulfillment. Performed market visits and competitor analysis, providing data-driven insights to optimize sales strategies and market penetration. Onboarded new retail shops, expanding the secondary sales network and strengthening market presence. Built and nurtured customer relationships with engineers, architects, contractors and masons, improving loyalty and repeat business.

Sales & Marketing Intern

• Job Details:Supported product merchandising and inventory management in the classmate stationery department, meeting peak season demands. Visited retail stores to maintain and manage the products to be placed in a good visible area to attract the customers. Conducted market research and collected customer feedback for analysis and reporting. Assisted in sales and marketing of products in the major outlet for sales improvement and analysing customer behaviour. Coordinated with vendors and processed orders, ensuring smooth supply chain operations. Generated reports to support daily operations, enhancing departmental efficiency and decision-making.

Event Operations and Customer Service

• Job Details:Welcomed and directed thousands of international guests during the FIFA World Cup Qatar 2022, ensuring exceptional customer service in a high-volume, fast-paced environment. Managed and coordinated a team for efficient food and beverage distribution, delivering timely service to large crowds while maintaining operational workflows. Proactively resolved guest enquiries and complaints, enhancing customer satisfaction and contributing to positive event experiences. Collaborated with diverse event staff to address operational challenges, maintaining high service standards and seamless event execution. Gained hands-on experience in event marketing and customer engagement, leveraging rapid problem-solving skills to support a global entertainment event.