Basic Info

Beshoy Magdy

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Executive at OSN

Experience Details

Customer Service Executive

Customer Service/Support

Experienced (Non-Manager)

To provide excellent after sales support - maintain and retain customers
Answer general inquiries in programming, billing, TV guides request.
Technical support.
Information and data collection.
Maintain and update customer information.
Acquired major skills needed to satisfy customers like communications skills, attentiveness and being goal-oriented.
Received many thanking mails from customers.
Took many tasks in team like (Team management as a delegate and Customer Admin Support for 3 months ).


Company Details

OSN (multinational)

Cairo, Egypt

More than 1000 employees

Other - Not Classified

N/A

Feb 2016 to present (1 year 6 months)
Customer service representative at Raya Contact Center

Experience Details

Customer service representative

Customer Service/Support

Entry Level

Top KPI’s achiever.
Responsible for handling CM inquiries about numbers.
Worked as floor assist for 1 month.
Took responsibility for a high value account.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Mar 2015 to Feb 2016 (11 months)
Crew Member at Lapoir

Experience Details

Crew Member

Hospitality/Hotels/Food Services

Entry Level

To Help the customer to choose his preferred coffee coupled with a great service and hospitality.
keep the place very clean , comfortable and refreshing.


Company Details

Lapoir

Cairo, Egypt

501-1000 employees

Food and Beverage Production

N/A

Aug 2010 to Dec 2013 (3 years 4 months)

Education

Bachelor's Degree in History

Education Details

Bachelor's Degree

History

Cairo University Faculty of Arts, Egypt

C / Good / 65 - 75%

History

N/A

Cairo University Faculty of Arts
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Saidia

Egypt

2009

B / Very Good / 75 - 85%

N/A

Al Saidia
2009
This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCommunicatorCrew MemberCustomer ServiceCustomer Service ExecutiveCustomer Service RepresentativeDetails-orientedEnglishFood And Beverage ProductionFood ServicesFootballGPSGSMHistoryHospitalityHuman ResourcesInternetItalian FoodMicrosoft OfficeOSNOffshoringOrganizerOther - Not ClassifiedOutsourcingRaya Contact CenterReading StoriesSupportTeam PlayerTechnologiesTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Advanced

English

English

: Intermediate

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

GSM

GSM

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: High

:

3-5 years

GPS

GPS

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Fields of Expertise

Human Resources

Human Resources

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Communicator, Organizer, Details-oriented, Team Player

Online Presence

https://www.linkedin.com/in/beshoy-magdy-0654b7113/https://www.facebook.com/Bishoymagdy.20

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