Basic Info

Beshoy badros

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support senior adviser/ customer care representative at Vodafone International Servies

Experience Details

Technical support senior adviser/ customer care representative

Customer Service/Support, Quality, Creative/Design/Art

Experienced (Non-Manager)

• Working in close conjunction with VIP and corporate customers solving technical problems and non technical problems.
• Introducing fast and efficient solutions for the customer and maintaining the friendly and welcoming feel.
• Successfully achieved net promoter scores transforming a lot of detractors to promoters.
• Adding up some techniques in order to enhance the quality of service and decrease the average handling time of the call to avail time for another customer without having any impact on the key performance indicators and at the same time delivering friendly feel to the customers.
• Dealing with all types of customer and experienced on how to handle all types of customers using soft skills techniques and ways to handle the customer and to deliver customer satisfaction.


Company Details

Vodafone International Servies

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring , Telecommunications, Information Technology Services

N/A

Oct 2012 to present (4 years 2 months)
Freelancing- Project Coordinator at JazzShirt

Experience Details

Freelancing- Project Coordinator

Marketing/PR/Advertising , Media/Journalism/Publishing, Operations/Management

Experienced (Non-Manager)

• Accomplishes work requirements by orienting, training, assigning, scheduling, and coaching the designated employee.
• Meet work standards by following production, productivity, quality, and customer-service standards; resolving operational problems identifying work process improvements.
• Meets cost standards by monitoring expenses; implementing cost-saving actions.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Issue Contracts, Letters of Intent, Purchase Orders, etc.
• Track the progress and quality of work being performed by design disciplines/trades
• Ensure clients’ needs are met in a timely and cost effective manner
• Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
• Communicating new marketing and E-marketing techniques according to the market need and the targeted segment
• Developing new Search Engine Optimization techniques and enhancing the old infrastructure of the project for better traffic results and more targeted audience.
• Monitoring all the social media accounts and portals and developing new dynamics to enhance the results and traffic.


Company Details

JazzShirt

Egypt

11-50 employees

Apparel and Fashion

http://jazzshirt.com

Jul 2014 to present (2 years 5 months)
Premium segment Customer Care Advisor at Vodafone Egypt

Experience Details

Premium segment Customer Care Advisor

Customer Service/Support

Experienced (Non-Manager)

• Fulltime Premium account customer care advisor specialized in serving VIP customers in Egypt.
• Delivering a high quality of service specialized for a certain rank of customers adhering to customer satisfaction and maintaining a high impact.
• Initiating and Developing a new solutions in order to upgrade the service level and to increase customer satisfaction like implementing a new project to upgrade the enterprise search engine to decrease the average handling time of the call in order to increase the customer satisfaction and to maintain the professionalism of the service.
• Achieving targets and maintaining the key performance indicators.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Nov 2011 to Jun 2012 (7 months)
Western union international account adviser at Teleperformance

Experience Details

Western union international account adviser

Customer Service/Support, Business Development, Operations/Management

Experienced (Non-Manager)

• Fulltime international account customer care advisor introducing great soft skills and a great service level.
• Serving a lot of countries as U.A.E. Saudi Arabia, Kuwait, Oman, Qatar and Egypt that made me learn a lot about different cultures how to maintain a great customer experience despite of different
• Delivering certain techniques on how to convert customers from a detractor to a promoter customer according to Net Promoter Score theory.
• Introducing a series of activities designed to enhance the level of customer satisfaction and making sure that our products or services has met the customer expectation.


Company Details

Teleperformance

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring , Telecommunications

N/A

Nov 2008 to Aug 2010 (1 year 9 months)
E-marketing Coordinator/Specialist at Taya IT

Experience Details

E-marketing Coordinator/Specialist

Marketing/PR/Advertising , IT/Software Development, Creative/Design/Art

Experienced (Non-Manager)

• Planning and implementing E-marketing strategies and handling all the internet profiles for the internal and external websites.
• Successfully developing multi-channel solutions from the E-marketing side and Search Engine Optimization Side with a great impact on the market achieving great results and huge numbers of visitors.
• Playing a pivotal role in the design and development of a class-leading websites.
• Working in close conjunction with external professionals to create and implement a great brand development.
• Actively involved in developing a new websites introducing to the Arab world great services.
• Coordinating the pitch and scoping process for the E-marketing and SEO plans and techniques achieving great results and numbers.


Company Details

Taya IT

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Jun 2006 to Sep 2008 (2 years 3 months)

Education

JD in Law English department

Education Details

JD

Law English department

Ain Shams University faculty of law, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University faculty of law
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

St. Joseph Maronite School

Egypt

2008

B / Very Good / 75 - 85%

N/A

St. Joseph Maronite School
2008

Certifications

Certificate details

JD LAW English department

Jun 2011

370 out of 500

N/A

N/A

Ain Shams university , Faculty of law

N/A

Training and Courses

Training/Course Details

E-marketing Course

Jul 2009

Cairo university

2 month marketing and E-marketing Course

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe After EffectsAdobe IllustratorAdobe PhotoshopAdobe PremiereAdvertisingApparel And FashionArabicBodybuildingBusinessBusiness PlanningCSSCommunication SkillsComputerCreativeCuisingCustomer ServiceCustomer-orientedCyclingDesignE-marketingE-marketing Coordinator/SpecialistE-marketing CourseEnglishFreelancing- Project CoordinatorGraphic DesignHTMLHuman Resources (HR)ITInformation Technology ServicesInternet ResearchInternet SearchJD LAW English DepartmentJournalismLaw English DepartmentLegalManagementMarketingMediaMicrosoft OfficeOffshoringOutsourcingPersistentPhpPremium Segment Customer Care AdvisorPresentation SkillsProblem SolverPublishingQuality AssuranceQuality ControlSEOSalesSearch Engine OptimizationSoft SkillsSoftware DevelopmentSupportSupportiveTechnical Support Senior Adviser/ Customer Care RepresentativeTelecommunicationsTelesalesVodafone EgyptWestern Union International Account Adviser

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

5-7 years

soft skills

soft skills

: Expert

: High

:

5-7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

3-5 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

SEO

SEO

: Expert

: Extreme - I love it!

:

3-5 years

E-marketing

E-marketing

: Expert

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Adobe After Effects

Adobe After Effects

: Advanced

: High

:

1-3 years

Adobe Premiere

Adobe Premiere

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Sales

Sales

: Advanced

: High

:

1-3 years

Advertising

Advertising

: Advanced

: Extreme - I love it!

:

5-7 years

Computer

Computer

: Advanced

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Advanced

: High

:

3-5 years

CSS

CSS

: Intermediate

: High

:

1-3 years

HTML

HTML

: Intermediate

: High

:

5-7 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Extreme - I love it!

:

1-3 years

php

php

: Beginner

: High

:

1-3 years

Fields of Expertise

Search engine optimization

Search engine optimization

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

5-7 years

marketing

marketing

: Advanced

: Extreme - I love it!

:

3-5 years

Graphic design

Graphic design

: Advanced

: High

:

3-5 years

telesales

telesales

: Advanced

: High

:

1-3 years

Legal

Legal

: Intermediate

: High

:

1-3 years

Key Skills

Customer-oriented, Creative, Problem Solver, Persistent, Supportive

Online Presence

eg.linkedin.com/in/bishoyhosnybadroshttps://www.facebook.com/bishoy.hosni

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